Location:
Oncology Consultants - Business OfficePay Range:
$12.82 - $20.27Schedule chemotherapy appointments according to physicians’ orders, outside testing and referrals.
Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.
Key Performance AreasKPA 1 – Infusion Scheduling & Coordination
Oversee daily infusion and chemotherapy scheduling.
Schedule infusion treatments, referrals, and follow-up appointments.
Coordinate schedule changes with physicians, leadership, and clinical staff.
Ensure scheduling aligns with staffing, physician availability, and treatment requirements.
Confirm necessary equipment and resources are available for treatments.
KPA 2 – Patient Intake & Documentation
Collect patient consents and insurance information for infusion services.
Ensure insurance authorizations are obtained prior to treatment.
Process physician referrals and incoming patient documentation.
Maintain accurate infusion and patient documentation within the EMR system.
KPA 3 – Patient Accounts Receivable Support
Review and resolve patient AR balances using work queues and aging reports.
Document patient account activity and communications accurately.
Identify and escalate payment trends or barriers to leadership.
Maintain compliance with billing, collections, and privacy regulations.
KPA 4 – Customer Service & Communication
Provide excellent customer service to patients and staff.
Answer incoming calls and respond to patient inquiries professionally.
Maintain effective communication with providers, leadership, and team members.
Demonstrate strong follow-through, professionalism, and service orientation.
KPA 5 – Compliance & Safety
Maintain HIPAA compliance and patient confidentiality at all times.
Follow all facility safety policies and procedures.
Maintain an organized work environment and proper use of company equipment.
Education
High school education required; Associates degree preferred
Minimum Relevant Experience
Minimum 2 years’ experience as chemo scheduler; oncology required
Skills
Scheduling appointments
Entering information into the EMR
Insurance verification
Customer service
Travel: 0-25%
#AONA
Skills Required
- High school diploma or equivalent
- Associate degree
- Minimum 2 years experience as a chemotherapy/infusion scheduler in oncology
- Scheduling appointments and coordinating with physicians and clinical staff
- Experience entering and maintaining patient information in an EMR system
- Insurance verification and obtaining prior authorizations
- Customer service and professional patient communication
- Knowledge of patient accounts receivable processes, work queues, and aging reports
- Maintain HIPAA compliance and patient confidentiality
What We Do
American Oncology Network, Inc. (AON) is a rapidly growing network of community-based oncology practices in the United States. AON provides comprehensive oncology management services, including specialty pharmacy, laboratory services, and care management support. By acting as an alliance of physicians and healthcare leaders, AON empowers community oncologists to deliver high-quality cancer care and improve patient outcomes through integrated services and clinical innovation.
