With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
This position is responsible for the administration, support and maintenance of all Infrastructure hosted in Country, including Virtual Servers, Physical Servers, Storage and Backup servers. The person in charge will ensure systems are secure and stable, and will ensure performance at the best possible and acceptable operational levels.Job Description
Key Accountabilities
Accountability: Servers and Platforms Support
- Provisioning servers: Installs, upgrades, configures and troubleshoots servers as required by dependent services.
- Schedules backups for all eligible systems, carries out and reviews the backups daily, maintains backup systems, ensuring integrity, compliance, and disaster recovery readiness.
- Performs routine maintenance of servers, workstations, and network devices to ensure system stability.
- Supports IT system audits, focusing on infrastructure, data storage, and cybersecurity risks.
- Monitors resource utilization and performance of above servers and resources and plans / executes preventive or corrective actions to maintain high efficiency levels.
- Contributes to implementing security measures, including access control and server configuration management.
- Regularly monitors incidents, trends, status and ensures speed of resolution of issues, and is pro-active in devising improvements and recommending changes to systems, products or services.
- Provides technical support for IT service management processes, ensuring optimal service delivery and performance.
- Ensures change management procedures are adhered to when installing or upgrading any systems.
- Supports IT tasks and projects, providing a high level of functional expertise including system migrations, upgrades or deployments.
- Ensures information security guidelines are implemented as prescribed by group information security.
- Supports business in converting their requirement to actual services.
- To supervise maintenance of End User hardware.
- Performs any other work-related tasks as may be allocated through the department leadership.
Accountability: Test Management
Responsibility is to ensure that proper testing occurs for all servers and hosts, and related changes released into the production environments as assigned to you by Line Management
Key Activities
- Work closely with Release Analysts
- Review releases and assign appropriate release testing tasks
- Compile and review the Testing Deliverables
- Conduct installation procedure tests
- Participate in functional, performance, and integration testing results
- Coordinate user acceptance testing
- Coordinate back out testing
- Conduct supporting documentation review
- Compile test results
- Conduct release test review
- Coordinate post release testing
- Validate and communicate results of testing activities
Accountability: Risk Management
- Build relationship with country IT Risk and Governance team and provide support wherever required.
- Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Accountability: People Management
- Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
- By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
- Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.
Essential / Minimum
- At least 3 + years experience in developing, implementing/integrating a standard desktop build, in a sizeable organisation with a global footprint (30000+ employees), which provides a functional and serviceable platform for the business, across multiple hardware and software platforms.
- Exposure to the Banking/ ICT Industry
- A thorough understanding of technology strategic issues in the banking or financial services sector
- ITIL V2/V3 experience
- Communicate effectively with business analysts, project leadership, architects, developers and others across the organization
- Work collaboratively across the business and IT communities by working cooperatively with others to accomplish department and project objectives
- Be seen as a team player that exhibits critical thinking and confidence and has credibility across the project team
- Thin/Slim client technologies, Desktop hardware and associated peripherals
Preferred / Advantage
- Relevant IT certification (e.g. storage systems certification, Operating Systems support certifications, Networking certifications, Systems Security, etc.)
- ITIL certification.
- Technical understanding of IT systems, Applications and Networks.
- Proven track record with requisite experience in similar environment
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)Skills Required
- At least 3+ years experience developing and implementing a standard desktop build in a large organisation (30,000+ employees)
- Exposure to the Banking/ICT industry
- Thorough understanding of technology strategic issues in banking or financial services
- ITIL V2/V3 experience
- Ability to communicate effectively with business analysts, project leadership, architects, developers and others
- Ability to work collaboratively across business and IT communities
- Be seen as a team player with critical thinking and confidence
- Experience with Thin/Slim client technologies, desktop hardware and peripherals
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies
- Relevant IT certifications (storage systems, OS support, networking, systems security)
- ITIL certification
- Technical understanding of IT systems, applications and networks
- Proven track record with requisite experience in a similar environment
Absa Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Absa Group and has not been reviewed or approved by Absa Group.
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Healthcare Strength — Medical aid, group life, disability, and funeral cover are described as comprehensive, with features such as terminal‑illness advances and beneficiary grocery benefits. Wellness and assistance offerings support overall financial and personal wellbeing.
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Retirement Support — A pension fund and group retirement arrangements are positioned as core benefits within fixed remuneration. Retirement coverage is embedded alongside other protections as part of standard employment.
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Equity Value & Accessibility — Employee share‑ownership (eKhaya) and equity‑linked awards broaden wealth‑sharing, with dividends or cash‑equivalent participation in some markets. This provides longer‑term value beyond base pay.
Absa Group Insights
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
