With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
This position is responsible for the support of all operations that are involved in the Desktop and Print Services (including DR) as well as the ATM estate and voice solutions. The role also supports the provision of access to core / non-core applications for the Desktop Users.Job Description
Key Accountabilities
Accountability End User and ATM Support
Installs, upgrades, configures and troubleshoots desktop operating systems as required by dependent services.
Installs, upgrades, configures and troubleshoots desktop applications e.g. Microsoft Office and other specialist applications as required by dependent services.
Installs, upgrades, configures, backs up and troubleshoots Microsoft Exchange, PGP, and file and print, Flexcube, Symantec antivirus and other such services.
Installs, upgrades, configures and troubleshoots desktop resources e.g. phones, printers, scanners, faxes, Card and PIN systems as required by dependent services.
Monitors resource utilization and performance of above servers and resources and plans / executes preventive or corrective actions to maintain high efficiency levels.
Ensures that all PCs are duly protected with up-to-date antivirus definitions.
Regularly monitors the incidence, trends, status and speed of resolution of enquiries and problems and is pro-active in devising improvements and recommending changes to systems, products or services.
To ensure all ATMs are operating effectively, thereby providing the highest level of ATM availability and performance.
To ensure change management procedures are adhered to when installing or upgrading software.
Provide high level of functional expertise to resolve major complex live business problems relating end user hardware.
To provide second line support for end user hardware and ATMs; reviewing and providing advice on parameter settings.
To ensure information security guidelines are implemented as prescribed by group information security.
Play a part in conducting UAT and OAT of end user installations.
Play a role in supporting various projects at different stages.
Support business in converting their requirement to IT applications.
To manage migration related activities.
To supervise maintenance of End User hardware
Accountability: Test Management
Responsibility is to ensure that proper testing occurs for all End User and ATM related changes released into the production environments as assigned to you by Line Management
Key Activities
Work closely with Release Analysts
Review releases and assign appropriate release testing tasks
Compile and review the Testing Deliverables
Conduct installation procedure tests
Participate in functional, performance, and integration testing results
Coordinate user acceptance testing
Coordinate back out testing
Conduct supporting documentation review
Compile test results
Conduct release test review
Coordinate post release testing
Validate and communicate results of testing activities
Accountability: Risk Management
Build relationship with country IT Risk and Governance team and provide support wherever required.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Accountability: People Management
Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.
Essential / Minimum qualification
At least 3 + years experience in developing, implementing/integrating a standard desktop build, in a sizeable organisation with a global footprint (30000+ employees), which provides a functional and serviceable platform for the business, across multiple hardware and software platforms.
Exposure to the Banking/ ICT Industry
A thorough understanding of technology strategic issues in the banking or financial services sector
ITIL V2/V3 experience
Communicate effectively with business analysts, project leadership, architects, developers and others across the organization
Work collaboratively across the business and IT communities by working cooperatively with others to accomplish department and project objectives
Be seen as a team player that exhibits critical thinking and confidence and has credibility across the project team
Thin/Slim client technologies, Desktop hardware and associated peripherals
Preferred
Relevant IT certification.
ITIL certification.
Technical understanding of IT systems, Applications and Networks.
Proven track record with requisite experience in similar environment
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)Skills Required
- At least 3+ years experience developing and implementing a standard desktop build in a large organisation (30,000+ employees).
- Exposure to the Banking/ICT industry.
- Thorough understanding of technology strategic issues in the banking or financial services sector.
- ITIL V2/V3 experience.
- Experience with Thin/Slim client technologies, desktop hardware and associated peripherals.
- Ability to communicate effectively with business analysts, project leadership, architects, developers and others across the organisation.
- Ability to work collaboratively across business and IT communities.
- Responsible for own performance development and completing required training/accreditation.
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies.
- Relevant IT certification.
- ITIL certification (preferred).
- Technical understanding of IT systems, applications and networks.
- Proven track record with requisite experience in a similar environment.
Absa Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Absa Group and has not been reviewed or approved by Absa Group.
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Healthcare Strength — Medical aid, group life, disability, and funeral cover are described as comprehensive, with features such as terminal‑illness advances and beneficiary grocery benefits. Wellness and assistance offerings support overall financial and personal wellbeing.
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Retirement Support — A pension fund and group retirement arrangements are positioned as core benefits within fixed remuneration. Retirement coverage is embedded alongside other protections as part of standard employment.
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Equity Value & Accessibility — Employee share‑ownership (eKhaya) and equity‑linked awards broaden wealth‑sharing, with dividends or cash‑equivalent participation in some markets. This provides longer‑term value beyond base pay.
Absa Group Insights
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
