Infrastructure Support Engineer

Posted 4 Days Ago
Be an Early Applicant
Singapore, SGP
In-Office
Mid level
Fintech
The Role
Provide hands-on IT support for the Singapore office: endpoint and AV/VC support, troubleshooting Windows/macOS/iOS and M365, manage hardware lifecycle, triage tickets and escalations, support off-hours security alert response, assist with vulnerability remediation and endpoint/identity management, and help with server and DevOps troubleshooting and scripting under senior engineer guidance.
Summary Generated by Built In

Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors. We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed. Garda is more than a workplace. We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results. Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale. 

Garda is seeking a hands-on IT generalist based in our Singapore office. This role is the primary IT point of contact for employees in Singapore and serves as a hands-on member of the global infrastructure team, working alongside infrastructure, DevOps, and security engineers on a daily basis.

Position Responsibilities

End-User & Office Technology Support (Primary Focus)

  • Primary IT contact for the Singapore office across Windows, macOS, mobile, and AV/VC systems
  • Troubleshoot end-user issues spanning M365, networking, printing, and high-performance hardware
  • White-glove support for traders and portfolio managers, including Bloomberg and other financial applications
  • Manage hardware inventory, procurement, imaging, and lifecycle
  • Triage tickets, manage SLA adherence, and coordinate escalations to the global team

Security Operations Support (Off-Hours Coverage)

  • Triage and respond to MDR escalations and security alerts during off-hours
  • Assist with vulnerability remediation, patch deployment, and configuration hardening
  • Support routine security hygiene: MFA enrollment, certificate management, access reviews

Infrastructure & DevOps Support

  • Assist with Windows/Linux server troubleshooting under senior engineer guidance
  • Support endpoint management (Intune), identity, networking, and connectivity health
  • Help triage infrastructure and DevOps alerts; assist with PowerShell, Bash, or Python scripting

Qualifications & Desired Skills

  • 3+ years in IT support, desktop engineering, or IT operations; financial services preferred
  • Strong troubleshooting across Windows 10/11, macOS, iOS, M365, and networking
  • Familiarity with Active Directory, basic Linux, and core security concepts
  • Self-directed, calm under pressure, strong communicator
  • Microsoft security stack experience: Entra ID, Intune, Sentinel, Defender, SCCM
  • Exposure to EDR/MDR (Defender, Arctic Wolf), SASE (Netskope), MFA (Duo), or SIEM tools

Skills Required

  • 3+ years in IT support, desktop engineering, or IT operations
  • Financial services experience
  • Strong troubleshooting across Windows 10/11, macOS, iOS, Microsoft 365, and networking
  • Familiarity with Active Directory, basic Linux, and core security concepts
  • Microsoft security stack experience: Entra ID, Intune, Sentinel, Defender, SCCM
  • Scripting with PowerShell, Bash, or Python
  • Exposure to EDR/MDR (Defender, Arctic Wolf), SASE (Netskope), MFA (Duo), or SIEM tools
  • Strong communication skills; calm under pressure
  • Experience supporting traders and financial applications (e.g., Bloomberg)
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The Company
HQ: Minneapolis, MN
115 Employees
Year Founded: 2015

What We Do

Garda embraces one investment strategy with one focus: Protect and grow capital for institutional investors who entrust their money to Garda so they can deliver on their promises to their stakeholders. Garda's approach to fixed income relative value investing, their integrity, has earned the trust of investors and counterparties over many market cycles.

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