About Us
Municipal Software Corporation, part of Harris Computer's Frontline portfolio, is a trusted provider of purpose-built software for local governments. Our flagship CityView platform helps municipalities streamline permitting, licensing, planning, land management, code enforcement, and inspections — replacing paper-based processes with modern, citizen-friendly digital services.
For decades we've partnered with cities, counties, and regional agencies across North America to help them serve their communities more efficiently and transparently. As part of Harris Computer — a global vertical market software leader with a long-term ownership philosophy — we combine the stability of an established organization with the focus and agility of a specialized business unit.
Join a team that builds software that genuinely improves how communities' function.
Key Responsibilities- Lead the implementation and deployment of applications within customer environments.
- Perform software installations, upgrades, patches, and environment configuration activities.
- Responsible for infrastructure monitoring, system availability, and routine maintenance activities.
- Respond to and resolve customer support requests through phone, email, and ticketing systems.
- Interpret technical problems and determine appropriate troubleshooting and resolution steps.
- Monitor and follow up on customer support issues through resolution.
- Provide internal technical support when required.
- Support Sales and other departments with technical expertise as required.
- Maintain accurate records, status updates, and operational documentation.
- Provide off-hours support as required to maintain service availability.
- Perform database updates, additions, and modifications required to resolve customer issues.
- Recognize software defects and escalate appropriately to Development teams.
- Utilize approved AI tools to accelerate troubleshooting, analysis, documentation, and operational workflows.
- Identify repetitive operational activities suitable for automation.
- Participate in the development and maintenance of automated operational processes and runbooks.
- Validate AI-generated recommendations prior to implementation.
- Contribute to AI-assisted knowledge management and self-service initiatives.
- Collaborate with Support, Professional Services, Product, and Development teams to improve operational efficiency through automation.
- Support cloud-based (Azure, Expedient and others) and on-premise environments.
- Perform environment provisioning, upgrades, monitoring, and maintenance activities.
- Participate in infrastructure modernization and operational improvement initiatives.
- Assist in maintaining security, reliability, and performance of customer environments.
Salary range $65,000 - $75,000 CAD per year.
Skills Required
- Lead implementation and deployment of applications within customer environments
- Perform software installations, upgrades, patches, and environment configuration
- Support cloud-based (Azure, Expedient) and on-premise environments
- Infrastructure monitoring, system availability, and routine maintenance
- Respond to and resolve customer support requests via phone, email, and ticketing systems
- Perform database updates, additions, and modifications to resolve customer issues
- Provide off-hours support as required to maintain service availability
- Utilize approved AI tools and validate AI-generated recommendations prior to implementation
- Identify repetitive activities for automation and participate in developing automated operational processes and runbooks
- Maintain accurate records, status updates, and operational documentation
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
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Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
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Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
