At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
IS Manager__
Your role and responsibilities (Mandatory)
In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.
The work model for the role is: #LI-OnSite
This role is contributing to the Electrification Business in Nogales, Sonora.
You will be mainly accountable for:
Describing and defining IT processes/services including relationships, dependencies, and business value, and regularly maintaining all service-related information within the service management tool.
Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services.
Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets.
Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services.
Qualifications for the role (Mandatory)
Bachelor’s degree in Information Systems or Electronic related field preferred.
3+ years expertise IS areas and an enterprise End User support role.
Knowledge of network services, as well as support and on-site requirements.
Strong sense of personal accountability regarding decision-making and ability to work alone or with a team.
Fluent in Microsoft Office and Support of 0365.
Programming Language C++, .NET , PLC.
Machine Learning Knowledges.
Understanding of Networking Topology, Concepts and Server Infrastructure
Extensive Windows 11 knowledge and support experience.
Experience with manufacturing processes, procedures, and factory IT programs preferred.
Prefer Skills in Project Management.
English fluent level required.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelor’s degree in Information Systems or an electronics-related field
- 3 or more years of experience in IS areas and enterprise end-user support
- Knowledge of network services and on-site support requirements
- Ability to make accountable decisions and work independently or as part of a team
- Fluency in Microsoft Office and Microsoft 365 support
- Programming experience with C++, .NET, and PLC
- Knowledge of machine learning
- Understanding of networking topology, networking concepts, and server infrastructure
- Extensive Windows 11 knowledge and support experience
- Experience with manufacturing processes, procedures, and factory IT programs
- Project management skills
- Fluent English
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
