Infrastructure Observability and Monitoring Lead

The Opportunity:

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.

CACI is looking for an experienced, innovative, and motivated Infrastructure Observability and Monitoring Manager to support the mission objectives and needs of the customer, the Defense Intelligence Agency. 

The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.

 Responsibilities:

• Leads and manages team of technical personnel to operate and maintain monitoring tools and services to inform team and customer stakeholders

• Designs and configures infrastructure monitoring tools and services to promote real-time access to system alerts, cyber status, events, and other data collection that informs Operations teams and Government stakeholders

• Monitors and manages user and group access to tools, dashboards, reports, and data

• Collaborates with other engineers and Operations teams on requirements, APIs, and other data collection techniques and correlations on integrated infrastructure usage, alert thresholds, and potential aggregation for automated ticket creation

• Designs tests using simulations, physical components, and synthetic data transactions to enable Lab-based and in-production validation of system health, availability, and performance

• Develops clear and complete documentation for monitoring solutions, analytic platforms, and related activities

• Provides Tier 3 engineering support for all monitoring and management solutions to meet SLA requirements

Qualifications:

Required: 

• Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start

• DOD 8140 Certification applicable to role (minimum Security+)

• An AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience

• Minimum 6 years of hands-on experience designing, integrating, validating, and implementing infrastructure monitoring and management solution

• Demonstrated performance leading teams

• Practical experience with Splunk, SolarWinds, NETSCOUT, NNMi, HPNA, Cisco Catalyst, ScienceLogic or other infrastructure monitoring and management platforms

• Excellent communication, teamwork, leadership and conflict management, and critical thinking skills

• Willingness to learn new skills and new technologies.

Desired: 

• Experience leading teams involved in distributed execution

• Degree in Science, Technology, or Engineering

• Familiarity with IC ITE services and classified environments

• Practical experience with ServiceNow or other ITSM systems

• Practical experience with Tableau, and other reporting or dashboard engines

• ITIL 4 Foundation Certification

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: