Key Responsibilities:
- Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
- Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
- Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
- Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
- Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
- Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
- Support other operational and project-based tasks assigned.
Required Qualifications:
- Degree in computer science, information technology, or related field, or equivalent hands-on experience.
Minimum 5-6 years of experience supporting enterprise networks in a technical or operational role.
- hands-on experience on the following:
- Routing and switching (Cisco routers and switches, VMware SD-WAN)
- Firewalls (Cisco ASA, Palo Alto, NSX)
- Load balancers (F5, AVI)
Open to shifting and hybrid work setup
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
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