Join us as an Infrastructure Manager
- We're looking for an Infrastructure Manager to join us in shaping our bank of the future through innovation and technological advancement
- You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
- With a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible
- We're offering this role at vice president level
What you'll do
As an Infrastructure Manager, you’ll be assisting with delivering a robust production management service for relevant infrastructure platforms. You’ll be maintaining the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.
Day-to-day, you’ll be:
- Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps
- Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
- Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
- Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
- Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities
The skills you'll need
Innovation and customer experience sit at the heart of this role, so we’re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.
You'll also bring:
- Technical expertise in storage products such as Dell or EMC, NetApp, HP 3PAR, Cisco MDS, Brocade, NetApp, Dell PowerScale and PPDM
- An understanding of Incident, Change, Problem Management, Data Centre and IT Infrastructure processes
- Experience of major Infrastructure Projects such as migration, technology transformation hardware refresh and remediation's
- Experience in managing a team of highly experienced technical experts
- Good collaboration and stakeholder management skills
- A solid exposure of JIRA, Automation, documentation, metrics and reports generation
Hours
45
Job Posting Closing Date:
05/03/2025
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What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
