Infrastructure Manager (Azure)

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Employment type:

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are seeking a highly skilled and experienced Infrastructure Manager (Azure) to join our IT team. This position will be full-time, onsite in Pittsburgh, PA, and is a salaried position.

What You'll Do

• Lead and develop infrastructure staff through work assignments, feedback, cross-training, and development planning

• Turn priorities into a clear backlog, assign owners and timelines, and report risks and progress

• Manage staffing coverage, maintenance windows, after-hours support, and the infrastructure on-call rotation

• Stay technically engaged and serve as the escalation point for complex infrastructure, cloud, network, and production issues

• Configure, troubleshoot, review, and validate solutions across Azure, OCI, Windows and Linux, VMware, storage, networking, backup, and monitoring tools

• Lead or support high-risk changes, major incidents, service restoration, root-cause analysis, and corrective actions

• Ensure consistent patching, vulnerability remediation, backup and restore testing, capacity management, certificate renewal, and routine maintenance

• Guide infrastructure automation and Infrastructure-as-Code practices so deployments remain repeatable and supportable

• Oversee infrastructure projects and migrations from planning through cutover, validation, and documentation

• Coordinate technical work with vendors and consultants, resolve issues, and transfer knowledge and documentation to internal staff

• Work with the cybersecurity team to implement approved controls and address infrastructure-related findings

• Keep backup and disaster recovery procedures, diagrams, inventories, runbooks, standards, and support procedures current and tested

• Monitor service health, incident trends, operational risks, and capacity, and raise significant issues to the CIO

• Perform other related duties and support evolving organizational needs as assigned.

What You'll Need

Preferred:

• Strong hands-on knowledge of hybrid infrastructure operations across Azure, on-premises systems, and enterprise networking

• Solid knowledge of Windows Server, Linux, virtualization, storage, backup and recovery, DNS, DHCP, routing, VPNs, firewalls, and identity dependencies

• Working knowledge of Infrastructure-as-Code, automation, PowerShell or other scripting tools, and CI/CD for infrastructure delivery

• Ability to lead infrastructure incident response and service restoration, troubleshoot complex issues, and make sound decisions under time pressure

• Working knowledge of infrastructure security practices, including least privilege, logging, patching, and vulnerability remediation

• Ability to lead and develop staff with different experience levels while maintaining accountability for results

• Strong communication and coordination skills, including the ability to explain technical issues clearly and maintain ownership across teams

• This position directly supervises infrastructure staff and is responsible for work assignment, coaching performance management, staffing recommendations, cross-training, and development

• Bachelor's degree in information technology, computer science, engineering, or a related field, or an equivalent combination of education and experience

• At least seven years of infrastructure experience, including at least three years leading technical staff or infrastructure operations

• Hands-on experience with Azure, enterprise networking, virtualization, backup and recovery, and infrastructure automation is required

• Experience supporting production hybrid environments, leading complex infrastructure changes, and participating in after-hours support or maintenance

Required:

• OCI experience is preferred

• Relevant cloud, networking, or IT service management certifications are preferred

• Experience in government, healthcare, human services, or another regulated environment is preferred.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.