Infrastructure Engineering Lead Analyst - HIH - Evernorth

HIH – Infrastructure Engineering Lead Analyst - CMDB
 

ABOUT EVERNORTH: 

Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t. 

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Position Overview

In this role, you will provide hands-on software engineering and system architecture leadership for one of our Behavioral Health and Care Solutions Delivery teams. You will be working on several of the largest Technology initiatives for Evernorth℠ targeted at revolutionizing Health Services and Healthcare Delivery system in the United States. The focus of the work is to continue to enhance our market winning capabilities in the Behavioral Health and Care Solutions space.

The Evernorth℠Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions – this includes technology\business direction but also recruiting and mentoring employees and influencing selection of and relationships with vendor resources to ultimately build and contribute within a world class Delivery Vertical.

This is a hands-on position with visibility to the highest levels of Evernorth℠ management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using CMDB discovery and automation tools, including Ansible, Phython and Powershell. 

Responsibilities

The technology organization relies on the CMDB team for ensuring accurate near real-time representation of CI states, properties, and relationships. Candidates will be expected to act as a subject matter expert in the ServiceNow platform and core CMDB concepts/technologies. Day to day responsibilities will include, but are not limited to:

·       The creation of automated discovery plans with ownership of discovery support

·       Maintaining CMDB including: data updates, CI creation/retirement, integration maintenance (service graph connectors and custom)

·       Integrating the CMDB with other books of records across the technology organization

·       Driving service owners across the technology to ensure the CMDB remains healthy and up to date

·       Identifying key performance indicators and developing dashboards capable of tracking CMDB health and identifying areas where focus is needed

Qualifications

Required Skills:

•       Strong written and verbal communication skills with the ability to interact with all levels of the organization. 

•       Strong influencing/negotiation skills. 

•       Strong interpersonal/relationship management skills. 

•       Strong time and project management skills. 

•       Familiarity with most of the following technologies- JavaScript, Angular 

•       Familiarity with agile methodology including SCRUM team leadership.  

•       Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. 

Required Experience & Education: 

•       5-8 years of experience required.

•       3 + years’ experience with CMDB discovery execution and patterns.

•       3 + years’ experience in automation technologies: Ansible, Phython and Powershell.

•       3+ years’ experience in CMDB management in ServiceNow

•       ITIL v3+ certification

•       Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

•       Excellent oral and written communication skills.

•       Demonstrated ability to define and develop customized solutions that meet business requirements.

•       Demonstrated ability to prioritize workload and meet project deadlines.

•       Ability to adapt in a dynamic work environment and make independent decisions.

​

•       Willingness to work a flexible schedule to accommodate project deadlines and\or after-hours support.

Desired Experience:  

•       Ability to work independently and drive positive outcomes through collaboration across the technology organization

•       Passion for customer experience and service management

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services