INTRODUCTION TO EVERNORTH:
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
About Evernorth Health Services:
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna:
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
Position Overview
This role helps support the operation and performance of Cigna's enterprise network – this includes but not limited to security operations, remote site operations and global network operations. This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives.
Section 3: Responsibilities
Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations.
Responsibilities
Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure Complete all service now tickets in the queues Perform upgrades and refreshes as needed within the environment Able to resolve vulnerabilities when notified of items with a vulnerability Able to provide audit information as requested Provide technical support on incident calls as needed Accurately log and document all information in the network infrastructure Perform investigation and triage for alerts and events Troubleshoot complex/multitier issues within the network infrastructure Perform escalation of incidents to higher tier support groups, vendors, and other support staff Perform monitoring and event management support for the entire network infrastructure Accurately log and document all changes/incidents in Service Now ticketing system Identify opportunities for improvement in the monitoring and event management tools and processes Provide planning and vendor oversight for network change activity Report key performance metrics to management
Section 4: Qualifications
Specify the skills, experience, and education required for the role. Differentiate between the “must-haves” and “nice-to-haves”.
Required skills: List the specific skills required for the job, including technical, leadership skills, and any industry-specific skills.
Required Experience: Clearly state any mandatory requirements, such as formal education, certifications, licenses, or specific years of experience.
Desired Experience: List any “nice-to-have” experience, including industry experience, exposure to specific technologies, certifications, etc.
Qualifications
Required Skills:
Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong interpersonal skills. Strong time and project management skills. Familiarity with the following technologies – Cisco networking (SDWAN, LAN, WLAN)Familiarity with network troubleshooting tools/technologies – Wireshark, tcpdump, SNMP, syslog, NetFlow.
Required Experience & Education:
8-11 years of experience in Networking Proven experience with support and operations of large-scale enterprise networks College degree (Bachelor) in related technical/business areas or equivalent work experience. Industry certifications such as CCNA and CCNP.
Desired Experience:
Experience with Cisco ACI Experience with F5 load balancers Experience with Palo Alto, Fortinet, and Cisco ASA firewalls Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access Experience with Python and other scripting tools Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations Highly self-motivated and directed Strong organizational skills Keen attention to detail Strong customer service orientation
These two sections will be “standardized” in the JD template and made not editable.
Location & Hours of Work
Round the clock (24/7), rotational shifts.
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Skills Required
- 8-11 years of experience in Networking
- Proven experience supporting and operating large-scale enterprise networks
- Bachelor's degree in related technical/business area or equivalent work experience
- Industry certifications such as CCNA and CCNP
- Familiarity with Cisco networking (SDWAN, LAN, WLAN)
- Experience with network troubleshooting tools: Wireshark, tcpdump, SNMP, syslog, NetFlow
- Strong written and verbal communication and interpersonal skills
- Strong time and project management skills and ability to work rotational 24/7 shifts
- Experience using ServiceNow (ticketing, logging incidents/changes)
- Ability to perform incident triage, escalate to higher tiers/vendors, and provide monitoring/event management
- Experience with Cisco ACI
- Experience with F5 load balancers
- Experience with Palo Alto, Fortinet, and Cisco ASA firewalls
- Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access
- Experience with Python or other scripting tools
- Experience providing vendor oversight and network change planning
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
