You are part of the Vanderlande Value Office team, providing 2nd level support and specific technical expertise to customers and colleagues in the APAC region, reporting to the LCS Director SEA & Head of Value Office in Kuala Lumpur.
You profile:
- You hold a bachelor’s degree in computer sciences or electric – electronics, or related other fields
- 8+ years of work experience in an IT and/or logistical automation environment (preferable)
- Affinity with IT and Industrial Automation and interest in logistic processes.
- Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Application Servers, Java code and Python scripting is a pre.
- Preferably you have good understanding of IT service management practices (ITIL v3/v4)
- Enthusiastic result-driven professional.
- Analytically strong and positively critical.
- Proactive, pragmatic and hands-on attitude.
- Strong communication skills with good command of the English language.
- Willing to travel up to 25% of the time.
- May have to work after hours and weekends as the operation runs 24/7.
- Preferred IT certifications (e.g. CCNA).
Key responsibilities:
- Identify problems and perform root cause analysis of IT infrastructure in Vanderlande baggage handling systems, in close collaboration with other teams.
- Review system and application logs to trace issues and gather information for analysis.
- Develop and maintain customer-specific validation test processes and reports for change control log.
- Triage all events reported and maintain incident reports.
- Troubleshoot network related problems on WIFI, cabling, switches, routers, firewalls and perform updates/upgrades.
- Troubleshoot hardware related problems on servers, clients an (field) peripherals) and perform updates/upgrades.
- Troubleshoot hardware related problems on Storage Area Networks including HP 3PAR, Primera, Alletra and perform updates/upgrades.
- Troubleshoot virtualisation related problems on VMWare including VMWare-HA, vSAN, backup/recovery with Veeam and perform updates.
- Troubleshoot operating system issues on Linux including Linux-HA clustering ("legacy"), analyse logging, free disk space, recovery of files and perform updates.
- Troubleshoot operating system issues on Windows including Active Directory services, analyse logging, free disk space, recovery of files and perform updates.
- Troubleshoot closed circuit television systems including camera's, video management system and/or storage and perform updates.
- Can use IT monitoring tool to asses the health of the IT infrastructure and its software, is able to finetune monitoring and add checks/perform updates.
- Can assess the security of the environment by analysing system/firewall logging, performing antivirus updates, perform vulnerability assessments and patch outcome.
- Deploy and maintain IT Monitoring Solutions.
- Support and coordinate activities to update and upgrade live environments.
- Support the implementation of new service agreements.
- Support and train local support teams to strengthen their capabilities and toolsets.
- Advise the customer on actions to minimize equipment downtime.
- Planning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)
- Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings
- Work with other team members, Service Desks, and customer teams to continuously improve our IT solutions and standards.
Top Skills
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
