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What We'll Bring:
This role is to be part of our specialist Network and Infrastructure Operational Team, responsible for the day-to-day activities required to run UK business IT systems. These include:• 3rd line fault resolution and troubleshooting of incidents.• Technical escalation for our 1st and 2nd line teams.• None project driven work including system upgrades, patching and inventory mgmt. and infrastructure configuration changes.• Deploy service improvements and automation of processes.• Adherence to the Change Management process• Support small works projects that do not require full project management and governance wrapper.• Work closely with the SRE team, to deliver resolutions and develop your skills alongside these experts.• Identify, revise, and enhance department procedures and best practices and standards.• Support the escalation of issues and assignment to the relevant 3rd party.• Own release and rollback through our Route to Live deployment process.• Sharing knowledge and processes with members of the 1st and 2nd line teams so that we are constantly pushing work towards first line fix.• Contribute to the development of team members through coaching and mentoring.• Be part of an on-call function once an appropriate level of onboarding is met after probation.
What You'll Bring:• Excellent understanding of Operating System(s) configuration and troubleshooting.
o Linux RedHat and Windows Server• Good understanding of virtualisation tools and technologies. VMWare, with troubleshooting from vCentre including the Hosts and Clusters.• Working knowledge of Microsoft System Centre
o SCOM, SCCM (hands on experience of creating packages and deployments)• Understanding of backup technologies
o CommVault• Exposure to cloud service solutions
o Azure/AWS (Paas/IaaS)• Hands on in RedHat Linux - up to current version (RHEL 8 & exposure to RHEL 9 a benefit)
o Ideally RHCE certified.
o Excellent troubleshooting/fault resolution skills• Hands on experience with Satellite including patching of Satellite (itself) and managing packages via.• Hands on experience with Ansible. Both utilising runbooks as well as creating/modifying.• Scripting experience - e.g., Bash/YAML/Python/PowerShell• Exposure to SAN storage technologies• Good troubleshooting/fault resolution skills• Good understanding of Server and storage tiered architectures• An understanding of networking principles• Working experience with automation techniques (scripting, automation tools and development languages)
o Good knowledge of scripting languages, particularly PowerShell/Bash/Python
o Creation and support of Ansible playbooks
o Understanding of Source Control
o Use of automation/orchestration/workflow tools
o Some knowledge of Microsoft .NET language
o Working understanding of pipeline/deployment tooling• Good skills with PowerShell usage as an administration tool as well.• Good knowledge of DevOps principles• Adopting and operating within ITIL best practices.• Managing workload using an ITSM service tool• Willingness to learn new technology skills and Infrastructure techniques to keep pace with improvements in infrastructure process.• Ability to manage third party vendor and suppliers in fault resolution.• Strong written and verbal English communication skills
Impact You'll Make:• Degree level education (or equivalent experience)• Strong English language skills• Good working use of (multi) Cloud IaaS, PaaS and SaaS technologies
o Azure/AWS Certification• Passion for quality excellence and delivering the right thing.• Problem ownership and resolution• Collaborative approach to other technical teams across the business• Good knowledge of different types of functional and non-functional requirements
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Sr Engineer, Infrastructure Engineering and Provisioning
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
