The Role
Manages and supports enterprise data center infrastructure, including VMware virtualization, networking, firewalls, servers, storage, backups, and monitoring. Performs troubleshooting, root cause analysis, patching, upgrades, security and change-management activities, documentation, disaster recovery exercises, and L2/L3 incident support. Coordinates with vendors, participates in maintenance and rotational on-call shifts, and helps maintain high availability, performance, and security of mission-critical systems.
Summary Generated by Built In
We are looking for a skilled Infrastructure & Data Center Engineer with retail industry experience to manage and support enterprise IT infrastructure, including data centre operations, virtualization, networking, firewalls, and server infrastructure. The ideal candidate should possess strong troubleshooting skills and hands-on experience in maintaining high availability, security, and performance of mission-critical IT systems.
RequirementsKey Responsibilities
- Manage and maintain Data Center infrastructure, ensuring high availability and optimal performance.
- Administer VMware virtualization environments, including provisioning, configuration, monitoring, and maintenance of virtual machines.
- Configure, manage, and troubleshoot enterprise network infrastructure, including Layer 2/Layer 3 switches and routers.
- Administer and support enterprise firewalls, implementing security policies, VPNs, NAT, ACLs, and access controls.
- Monitor infrastructure health using enterprise monitoring tools and proactively resolve performance issues.
- Perform root cause analysis (RCA) for infrastructure incidents and implement preventive measures.
- Support server hardware, storage, and backup infrastructure.
- Perform installation, configuration, upgrades, and patch management of infrastructure components.
- Coordinate with OEMs and third-party vendors for hardware replacement and issue resolution.
- Ensure adherence to IT security standards, change management, and operational procedures.
- Maintain technical documentation, network diagrams, asset inventory, and SOPs.
- Participate in disaster recovery (DR) drills, backup validation, and business continuity activities.
- Provide L2/L3 technical support for infrastructure-related incidents and service requests.
- Participate in planned maintenance activities and after-hours support when required.
- Strong analytical and troubleshooting skills.
- Experience in working with retail industry
- Experience working in enterprise Data Center environments.
- Good understanding of ITIL Incident, Change, and Problem Management.
- Ability to perform root cause analysis and documentation.
- Excellent communication and stakeholder management skills.
- Ability to work under pressure and handle critical incidents.
- Strong customer service orientation.
- Willingness to work in rotational shifts and provide on-call support.
- VMware VCP
- Cisco CCNA / CCNP
- Forty-nine NSE
- Palo Alto PCNSA/PCNSE
- Microsoft Certified: Windows Server Administrator
- ITIL Foundation
- Azure Administrator Associate (Preferred)
Benefits
- Health insurance coverage for Father, Mother, Self, Spouse, and Kids.
- Long-term benefit savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.
Skills Required
- Experience working in enterprise data center environments
- Retail industry experience
- Strong troubleshooting and analytical skills
- Experience administering VMware virtualization environments
- Experience configuring and troubleshooting Layer 2/Layer 3 switches and routers
- Experience administering enterprise firewalls, VPNs, NAT, ACLs, and access controls
- Knowledge of ITIL Incident, Change, and Problem Management
- Root cause analysis and technical documentation skills
- Ability to provide rotational shift and on-call support
- VMware VCP certification
- Cisco CCNA or CCNP certification
- Fortinet NSE certification
- Palo Alto PCNSA or PCNSE certification
- Microsoft Certified Windows Server Administrator certification
- ITIL Foundation certification
- Azure Administrator Associate certification
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The Company
What We Do
PowerBridge is an India-based audio visual and IT infrastructure solutions and services provider. It helps customers modernize technology through project delivery, infrastructure upgrades, and telecom initiatives, working with industry-leading technology partners under time-bound service-level agreements. With headquarters in Bangalore and an office in Hyderabad, the company supports customers across India through cross-functional teams focused on reliable, hassle-free technology implementation.
