Infrastructure Engineer – Platform 1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM has an opportunity for a highly motivated Platform Engineer who has a passion for orchestrating site resiliency and DevOps standards/technologies.  You will work alongside our top-notch IT professionals supporting RSM’s modern information technology infrastructure.  You’ll be a leading member of a team who is responsible for the delivery and management of consumable technologies, processes, and integrations to bolster RSM lines of business and their respective portfolios.  Outside of your team, you’ll collaborate with Enterprise Solutions Developers, IT Architecture Engineers, line-of-business (LOB) professionals as well as other IT professionals to automate and streamline IT business operations and processes.  You’ll be challenged to create innovative solutions to legacy and cloud compute as well as new concepts, ideas, and continuous process improvement. You will demonstrate and maintain high standards while fostering a proactive, efficient, and service-oriented work environment.  Communication and professionalism are paramount as you will be representing RSM Technical Services to effectively engage with technical and business leadership as well as external providers of IT services.  You will also use all your abilities to explain solutions and complex issues while demonstrating the ability to lead and impart knowledge effectively to other team members.

• Supports and helps orchestrate legacy, public, and private cloud infrastructure utilizing automation while maintaining established change management procedures. Support automation and acceleration of the testing, release, and deployment cycles through authored scripts to automate configuration, and provisioning. 
• Achieve maximum system automation and integration through Infrastructure as Code (IaC), Web Services and scripting technologies and tools. Support development and employ continuous delivery system practices via cloud services and infrastructure. Execute and automate Continuous Integrations pipelines for various development projects using a core suite of tools. Monitors, scales, and optimizes distributed services in the cloud and on-premise infrastructure.  Integrates closely with enterprise solution development teams on identifying, problem solving and resolving issues that impact software releases and service delivery.
• Supports development and implementation of technical standards, procedures, and techniques for the resolution of Enterprise IT system problems to ensure maximum application availability and performance.   Develop proof of concepts architecture for application and automation initiatives. Drives new ideas and innovative solutions to resolve problems.  Engages with other engineering teams to improve the lifecycle of services on our platforms. Collaborates with other IT and non-IT related professionals such as Developers, Architects, Project Managers, Business Analysts, and business leaders. 
• Provides direct support of enterprise infrastructure including cloud and on-premises computing/data solutions, Single Sign-On, IIS servers, load balancing, backups, and antivirus platforms. Orchestrates compute legacy environments.   Configures and integrates custom and 3rd party applications and add-ons.  Regular review of alerts, logs, and performance. Works with end-users, Microsoft Support, and other vendors in resolution of support issues as needed.
• Participates in scheduled and unscheduled weekend/after-hours system maintenance and support. 
• Other duties as assigned.

EDUCATION/CERTIFICATIONS

• Preferred: Bachelor's degree in Computer Science, Software Engineering, Information Systems, equivalent work history/experience or working towards achieving a degree

TECHNICAL SKILLS

• Microsoft Windows and Non-WinOS such as Linux Server administration – Required
• Troubleshooting of complex distributed environments - Required
• Management of Public Cloud and on premise Offerings (IaaS, SaaS, PaaS, VMware, O365, ADO) – Required
• Advanced Scripting Skills (PowerShell, Terraform and other IaC languages) - Preferred
• Ability to use/implement automation tools and IaC - Preferred
• Strong performance tuning experience- Preferred
• Microsoft Internet Information Server (IIS) and the basic operation of websites, application pools, IIS administration, ports, SSL certificates - Preferred
• Citrix VDI administration – Preferred
• 3rd Party Tools (Veeam, ServiceNow, WebEx, and MS SCOM) - Preferred.

EXPERIENCE

• Strong knowledge of IT infrastructure, network and directory services required
• Experience in the following areas preferred:
• 1+ years’ Administering Directory Services for MS Windows 2012-2019 – Required
• 1+ Experience with Public Cloud Solutions (Azure//AWS/Google) – Required
• Managing/deploying secure certificates (SSL)- Required
• IaC Technologies (Ansible, ADO, Pipelines, Git, Terraform, YAML) – Required
• Managing infrastructure in a virtualized environment – Required
• Experience in Orchestration and containerization using Kubernetes - Required
• Identity Management SSO/MFA – Preferred
• Agile Methodology Experience – Preferred
• Experience with Site reliability engineering and ITIL framework – Preferred

LEADERSHIP/SOFT SKILLS

• Experience in team collaboration – Required
• Excellent written and oral presentation skills – Preferred
• Exceptional analytical and process development skills - Preferred

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].