Infrastructure Engineer I

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Employer:  United Services Automobile Association  

Tasks: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Designs scalable infrastructure with minimal oversight, implements system change with consistency and autonomy, automates service delivery and maintenance tasks, and builds monitoring and tooling for systems. Resolves complex production issues with independence by troubleshooting complex systems independently. Analyzes complex outages in order to identify opportunities. Experiments with new patterns and technologies. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential solutions with some oversight. May begin mentoring junior engineers. May telecommute.

Requirements: Will accept a Bachelor’s degree in Computer Science, Computer Engineering or related field and 4 years of experience in the job offered or in a related occupation. In lieu of Bachelor’s degree and 4 years of experience, will accept 6 years of work experience in the job offered or in a related occupation. Any suitable combination of education, training, or experience is acceptable. Position requires:

• Deploying, configuring & Maintaining Cisco products (CUCM, CVP - Unified contact Center Enterprise, ICM, SBC, and VVB)
• Windows Knowledge
• VMware Knowledge
• Bash scripting
• Setting up High Availability for ICM databases
• Setting up Voice Servers dashboards
• Using GitLab for your code repository, deployment, and automation
• CUCM and ICM Database troubleshooting
• Backup/restore management for voice components
• Multiple database alerting/monitoring customizations using automation
• Python for creating dashboards and Automation in UCCE Platforms
• Creating dashboards in Grafana
• Handling incident calls to resolve issues and performing root cause analysis
• Performing data center migrations and documenting plans and procedures
• Analyzing logs via Elastic search, Cisco RTMT Tool and ICM commands

Worksite: 5601 Legacy Drive, Plano Texas 75024

Relocation assistance is Not Available for this position.

This position is eligible for the Employee Referral Program.

#DNP

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.