Infrastructure Cloud Engineer (Azure/AWS)

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an Infrastructure Cloud Engineer to own the reliability, performance, and day-to-day operation of the Azure and AWS hosted services that run our internal and client-facing applications. This is a hands-on, cloud-native role. You will spend your time running managed Azure and AWS services well rather than building infrastructure platforms from the ground up. Think pragmatic reliability engineering for a lean, focused IT organization: you keep the systems healthy, make them observable, automate the toil out of them, and get pulled in when something breaks.

You will partner closely with application developers, solution architects, and the broader infrastructure team. If you like owning production, care about clean observability, and want to work across a real portfolio of services without the overhead of a giant platform org, this is a good fit. This position will be full-time and remote.

"This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer."

What You’ll Do

• Operate and maintain our Azure Container Apps (ACA) environments: deployments, scaling rules, revisions, ingress, networking, and secrets management

• Own our managed data services in Azure, primarily Azure Database for PostgreSQL (Flexible Server) and Azure Cache for Redis: sizing, configuration, backups, patching, connection management, and performance tuning

• Build and maintain observability across the stack: metrics, logs, traces, dashboards, and alerting using tools like Azure Monitor, Application Insights, Log Analytics, and Grafana

• Define and track service health signals (availability, latency, error rates) and drive down noise so alerts mean something

• Automate provisioning and configuration through infrastructure-as-code (Bicep or Terraform) and CI/CD pipelines

• Participate in incident response: triage, mitigate, and lead or contribute to blameless postmortems, then close the loop with real fixes

• Manage identity, access, and network configuration for hosted services, including Entra ID integration, private networking, and least-privilege access

• Handle cost visibility and optimization for the services you own, right-sizing resources and flagging waste

• Write and maintain runbooks and documentation so operational knowledge does not live in one person's head

• Collaborate with developers on deployment patterns, readiness for production, and reliability improvements to the applications running on your infrastructure

What You'll Need

Required:

• 4 or more years in an infrastructure, DevOps, cloud operations, or SRE-adjacent role

• Solid hands-on Azure and AWS experience, especially with container-based compute and managed data services

• Practical experience running a relational database in production (PostgreSQL preferred) and understanding of caching with Redis

• Real experience with observability tooling: you have built dashboards, set up meaningful alerts, and used telemetry to actually find and fix problems

• Comfort with infrastructure-as-code and CI/CD pipelines

• Scripting and automation skills, and a bias toward eliminating repetitive manual work

• Sound judgment during incidents and a calm, methodical approach to troubleshooting under pressure

• Clear written communication and a habit of documenting your work

Preferred:

• Azure certifications (AZ-104, AZ-400, or similar)

• Exposure to compliance-driven environments (FedRAMP, StateRAMP, SOC 2, or public-sector requirements)

• Experience supporting Windows Server

• Experience supporting Azure Virtual Desktop

• Experience supporting client-facing or externally exposed applications

• Familiarity with .NET application hosting and deployment patterns

• Prior participation in an on-call rotation

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-JE1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.