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The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities:
- Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
- Ensure successful completion of data loads and batch processing
- Participate in testing activities, including the creation and execution of basic test scripts
- Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
- Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
- Exchange ideas and information in a concise and clear manner
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Specific Responsibilities
- Provide onsite and remote support for the desktop/server/voice/video/network infrastructure of Citibank Cote d'Ivoire ensuring timely resolution of all issues related to the named infrastructure.
- Coordinate routine preventive maintenance on desktop/server/voice/video/network infrastructure of Citibank Cote d'Ivoire.
- Support business applications being used by Citibank Cote d'Ivoire. This covers business-as-usual support and system enhancements/new developments.
- Participate in the implementation of technology projects and other non-routine infrastructure-related activities for Citibank Cote d'Ivoire.
- Keep local documentation pertaining to technology platforms and processes being supported for Citibank Cote d'Ivoire up-to-date.
- Assist and educate the user community in Citibank Cote d'Ivoire on the optimal usage and application of technology for business purposes.
- Deputize for the Technology Head of Citibank Cote d'Ivoire when required.
Qualifications:
- Significant experience in a Technology role
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
Education:
- Bachelor’s/University degree or equivalent experience
Required/recommended certifications
- ITIL Foundation v4
- Cisco CCNA
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Required Technical Skills
- Cloud Computing: Proficiency in cloud platforms such as AWS and Azure is essential. Understanding how to manage and optimize cloud resources.
- Networking Knowledge: A strong grasp of network architectures, including LAN and WAN.
- System Administration: Familiarity with various operating systems (Windows, Linux) and system administration tasks.
- Security Protocols: Knowledge of IT security standards and practices
- Monitoring Tools: Experience with infrastructure monitoring tools to evaluate system performance and identify issues proactively.
- Database Management: Understanding database systems and management.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Significant experience in a Technology role
- Bachelor's/University degree or equivalent experience
- Proficiency in cloud platforms such as AWS and Azure
- Strong grasp of network architectures, including LAN and WAN
- Familiarity with various operating systems (Windows, Linux) and system administration tasks
- Knowledge of IT security standards and practices
- Experience with infrastructure monitoring tools to evaluate system performance
- Understanding database systems and management
- ITIL Foundation v4 certification
- Cisco CCNA certification
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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