The Role
Supports enterprise infrastructure by resolving escalated incidents, troubleshooting systems, performing patching and maintenance, documenting procedures, analyzing trends, and improving operational processes. Leads technical project activities, contributes to design efforts, coaches junior staff, manages maintenance changes, and supports risk and compliance controls. The role is primarily onsite in Buffalo with occasional travel to other company offices and scheduled evening responsibilities.
Summary Generated by Built In
This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week
OverviewCompletes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.
Primary Responsibilities
Education and Experience Preferred
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of America
OverviewCompletes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.
Primary Responsibilities
- Respond to and resolve help desk escalations based on the outcome of previous incidents.
- Create trending information on system issues to support efforts to address issues identified through analysis, including dashboards and executive briefings.
- Create and document procedures for work order and request-based tasks.
- Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate issues.
- Use advanced diagnostic tools to troubleshoot issues.
- Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes, and maintaining operational and configuration standards. Research options when anomalies occur; identify recommendations to address them and review with engineering and senior staff.
- Schedule maintenance changes to reduce operational risk.
- Participate in project work in cross-functional teams; lead the technical team within a project and provide input to design efforts.
- Provide coaching to less experienced staff on processes and technologies.
- Complete evening responsibilities as scheduled.
- Initiate, create, and document procedures for maintenance tasks and other needs to serve as a reference source.
- Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards and procedures, including timely implementation of internal and external audit points together with any issues raised by external regulators, as applicable.
- Travel to various M&T office locations as required for technical infrastructure support.
- Complete other related duties as assigned.
- Minimum of 6 years’ higher education and/or work experience
- Prior experience reading and digesting technical information
- Detail-oriented
- Strong written and verbal communication skills
- Prior experience communicating technical information within a team and to immediate manager
- Strong customer focus, including the ability to manage customer needs and multiple work priorities
Education and Experience Preferred
- Bachelor’s degree in a technology-related field
- Minimum of 7 years’ higher education and/or work experience
- Microsoft Intune, ServiceNow, Mobile Device Management, Jira, telecom management
- Automation (Microsoft Flow, Power Automate, Power BI, Copilot/Copilot Studio or Copilot Agents)
- Mobile app troubleshooting
- Project leadership/management experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of America
Skills Required
- Minimum of 6 years of higher education and/or work experience
- Experience reading and digesting technical information
- Detail-oriented work style
- Strong written and verbal communication skills
- Experience communicating technical information within a team and to an immediate manager
- Strong customer focus and ability to manage customer needs and multiple work priorities
- Bachelor's degree in a technology-related field
- Minimum of 7 years of higher education and/or work experience
- Experience with Microsoft Intune, ServiceNow, Mobile Device Management, Jira, or telecom management
- Experience with automation tools including Microsoft Flow, Power Automate, Power BI, Copilot, Copilot Studio, or Copilot Agents
- Mobile app troubleshooting experience
- Project leadership or management experience
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
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The Company
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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