The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities:
- Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
- Provide Root Cause Analysis (RCA) post restoration of service
- Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
- Provide technical/strategic direction to team members
- Review requirement documents, define hardware requirements and update processes and procedures as necessary
- Ensure ongoing compliance with regulatory requirements
- Responsible for applications dealing with the overall operating system
- Conduct project related research
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
- Understanding of how specialization within area contributes to the business and of competitors' products and services
- Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
- Ability to work with virtual / in-person teams, and work under pressure / to a deadline
- Experience in a Financial Services or large complex and/or global environment preferred
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Ability to communicate technical concepts to non-technical audience
Education:
- Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Title Public Cloud Operational Support Senior Engineer
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Public Cloud Organization.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
We are seeking a detail-oriented and proactive Cloud Operations Senior Support Engineer to join our growing Cloud Infrastructure team. The public cloud operational support engineer is responsible for ensuring the stability performance and availability of cloud-based infrastructure and services across platforms such as AWS and GCP. This role supports day-to-day operations including incident response, monitoring, access management, provisioning and troubleshooting of cloud resources. The engineer will work closely with application teams and cloud architecture to enforce operational best practices, implement automation, and drive service reliability.
What you’ll do
The ideal candidate will have hands on experience leading & supporting cloud platforms and a strong focus on incident response, automation and continuous improvement. The engineer to also play a vital role in promoting a culture of accountability, continuous improvement and operational maturity across the cloud support function.
- Lead Incident management, including triage, impact assessment , coordination with engineering teams to resolve issues and participate in on-call rotation for high severity / major incidents support coverage.
- Collaborate with stakeholders to resolve chronic issues, reduce toil and lead Root Cause Analysis (RCA) post restoration of service.
- Drive process improvements in areas like automation of repetitive tasks, tech debt reduction, testing approaches, complex operational processes, reporting streams, and Operational readiness.
- Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles.
- Support provisioning and configuration of Cloud resources across multiple environments including looking for opportunities for improvement.
- Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc) & Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability.
- Has the ability to operate with a limited level of direct supervision.
- Acts as SME to senior stakeholders and /or other team members.
- Collaborate with Product, engineering, security and other stakeholders and lead value adding outcomes.
What we’ll need from you
- 8-10 plus years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement.
- Experience in Cloud Operations/ support and site reliability.
- Hands on experience with AWS and/ or GCP.
- Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation, Working knowledge of scripting ( bash, Python or similar), Strong understanding of networking, DNS, IAM, load balancing & cloud native services.
- Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
- Effective written and verbal communication skills
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
