What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.
“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.
Job Title: Service Delivery Manager (with DevOps background)
Location: Mclean, VA (5 day onsite + Flexible schedule with occasional on-call rotation for P1/P2 incidents.
Experience: 10+ years
Role Overview
We are seeking an experienced Delivery Manager with a strong DevOps background to lead enterprise DevOps platform managed services for a large regulated client. The role is responsible for driving service delivery, governance, reliability, platform modernization, DevOps engineering excellence, security and compliance, stakeholder and vendor management, financial oversight, and continuous improvement across the DevOps toolchain ecosystem. The Delivery Manager will ensure high availability, operational efficiency, regulatory compliance, and business value through automation, platform standardization, performance metrics, and strategic leadership..
This role blends service delivery management, platform product mindset, technical depth, and stakeholder leadership to ensure high availability, compliance, and measurable business value.
Key Responsibilities:
- Own service delivery, SLAs/SLOs, incident, problem, and change management (ITIL).
- Ensure reliability, availability, capacity planning, DR, and platform governance.
- Lead DevOps platform modernization, upgrades, migrations, and automation initiatives.
- Drive CI/CD, IaC, containerization, observability, DevSecOps, and release governance best practices.
- Manage security, compliance, audit readiness, and risk controls.
- Partner with business, engineering, security, and vendor teams.
- Track DORA metrics, MTTR, adoption, and service performance KPIs..
Required Skills & Expertise:
- 10+ years of IT experience.
- 5+ years in DevOps/Platform Engineering.
- 3–5+ years in service delivery, engagement, or managed services leadership.
- Strong expertise in CI/CD, SCM, IaC, Kubernetes, cloud platforms, observability, and ITSM.
- Experience with tools such as GitHub, GitLab, Jenkins, Azure DevOps, Terraform, Ansible, Kubernetes, Artifactory, Vault, SonarQube, Splunk, Datadog, ServiceNow, and AWS/Azure/GCP.
- Excellent stakeholder management and executive communication skills.
- ITIL Foundation or equivalent experience.
Preferred Qualifications:
- Certifications: AWS Architect, CKA/CKAD, Terraform Associate, PMP/PRINCE2, SAFe, ITIL Intermediate.
- Experience consolidating/modernizing toolchains and leading platform migrations at scale.
- Demonstrated FinOps practices and license optimization in platform contexts.
- Experience with developer portals and golden path enablement.
-
Background in data-driven reporting (e.g., building KPI dashboards).
Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
Find out more at Hexaware.com.
Skills Required
- 10+ years of IT experience
- 5+ years in DevOps/Platform Engineering
- 3-5+ years in service delivery, engagement, or managed services leadership
- Strong expertise in CI/CD, SCM, IaC, Kubernetes, cloud platforms, observability, and ITSM
- Experience with GitHub, GitLab, Jenkins, Azure DevOps, Terraform, Ansible, Kubernetes, Artifactory, Vault, SonarQube, Splunk, Datadog, ServiceNow, and AWS/Azure/GCP
- Excellent stakeholder management and executive communication skills
- ITIL Foundation or equivalent experience
- AWS Architect, CKA/CKAD, Terraform Associate, PMP/PRINCE2, SAFe, ITIL Intermediate (certifications)
- Experience consolidating/modernizing toolchains and leading platform migrations at scale
- Demonstrated FinOps practices and license optimization in platform contexts
- Experience with developer portals, golden path enablement, and data-driven KPI/dashboard reporting
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
-
Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
-
Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
