Information Technology Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About the role

At Four Seasons Residence Club Aviara, the Information Technology Specialist is responsible for the efficient operation and maintenance of all multi-user computer systems and personal computers in the Residence Club, providing day-to-day computer support such as installing software and updates.

What you will do

• Work on-call in the absence of the Director of Information Technology.

• Create/delete account rights for all systems.

• Multitask and prioritize multiple requests at any given time.

• Process all incoming Help Desk support requests, quickly addressing and resolving Help Desk tickets.

• Open tickets with support vendors and follow through to resolve issues.

• Provide support for those first level calls and escalate those requiring additional assistance.

• Assist with file sharing, user rights controls, virtual servers, network layout/distribution, and windows installation and configuration.

• Provide anti-virus and web filtering management.

• Assist guests and employees with technology needs on the phone or property including installation of guest room and employee cafeteria TV/laptop hook up and telephone management.

• Assist with troubleshooting of the copy machines including contacting maintenance and repair service attendant, when necessary.

• Perform preventative maintenance on PC equipment and HP printers.

• Process confidential information without compromising the nature of the material or information.

• Offer end user support for office O365, Azure, Windows 10/11, industry specific applications.

• Audit Workstation software and update and service pack installation.

• Log and update inventory of software licenses and hardware assets of Four Seasons Hotels and Resorts. Ensure a par stock of supplies.

• Support remote workers with connection and credentials.

• Support of mobile devices.

• Contact and follow up with vendors.

• In the absence of the Purchasing Manager, assist with receiving and shipping.

• Respond properly in any Residence Club emergency or safety situation.

• Perform other tasks or projects as assigned by Residence Club management. 

What you bring

• Must have commitment to follow all local and corporate policies and procedures as they relate to Data Processing, PCI compliance, and LAN standardizations set forth in our IT core standards.

• Valid California Driver’s License.

• Well versed in PMS, POS, Saflok Key Systems, PBX, Call Accounting and CCTV systems. A solid understanding of PCI Security Standards and be able to implement best practices.

• Effective and succinct written and verbal communication skills with a pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills.

• Comp TIA A+/Network+ Certification preferred.

What we offer: 

• Hourly Rate: $28.10

• 401(k) Retirement Savings Plan

• Excellent training and development opportunities

• Exclusive discount and travel programs with Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Schedule & Hours:

• Full time

• Days, weekends, and holidays

• 8:30am-5pm

• Availability to work occasional evenings

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf