Description
Position Summary
Assists all departments with information processing needs utilizing technology and provides technical support to all departments as requested/assigned. Assists Network Security Administrator and I.T. Director in assuring that all computer networks, systems, and technical activities are fully operational and performing in accordance with company requirements.
Essential Functions
- Configure, deploy, and maintain Windows based computers in a networked environment.
- Perform computer and network troubleshooting to isolate and diagnose computer and network problems.
- Assist Network Administrator and I.T. Director in implementing complex systems in a virtualized environment.
- Upgrade hardware and software components as required.
- Monitor and maintain computer systems resources and performance.
- Provide users with computer, network, and application technical support.
- Respond to the needs and questions of users concerning their access of resources.
- Maintain computerized equipment in optimal operating condition.
- Perform routine technical maintenance for all systems.
- Maintain a safe, clean, and organized computer Data Center environment.
- Serve “on-call” for technical support 24x7 one week each month.
- Other duties as assigned.
Requirements
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Competency Statements
Analytical Skills- Ability to use thinking and reasoning to solve a problem.
Business Acumen- Ability to grasp and understand business concepts and issues.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Judgment - The ability to formulate a sound decision using the available information.
Problem Solving- Ability to find a solution for or to deal proactively with work-related problems.
Research Skills- Ability to design and conduct a systematic, objective, and critical investigation.
Systems Analysis- Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Technical Aptitude- Ability to comprehend complex technical topics and specialized information.
Time Management- Ability to utilize the available time to organize and complete work within given deadlines.
Working Under Pressure- Ability to complete assigned tasks in stressful situations.
Education
Two-year college degree with emphasis in computer studies or an accredited technical certification such as MCITP, Network+, A+, etc.
Experience
Two to four years computer experience in a networked environment with demonstrated competency in computer operations, support, and maintenance.
Experience in Casino Resort industry preferred.
Computer Skills
Thorough support level knowledge of Windows based networks.
Thorough knowledge of hardware/software applications and Microsoft products.
Certificates & Licenses
MCITP, Network+, A+, etc. preferred.
Ability to obtain a Siletz Tribal Gaming License.
Other Requirements
Ability to provide on-call technical support for systems that run 24 hours a day, 7 days a week.
Ability to learn departmental operations for a thorough understanding of data processing requirements.
Physical Demands
- Stand Constantly
- Walk Frequently
- Sit Frequently
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Occasionally
- Crawl Occasionally
- Squat or Kneel Frequently
Bend Frequently
Lift/Carry
- 10 lbs or less Frequently
- 11-20 lbs Frequently
- 21-50 lbs Occasionally
- 51-100 lbs Occasionally
- Over 100 lbs Not Applicable
Push/Pull
- 12 lbs or less Frequently
- 13-25 lbs Frequently
- 26-40 lbs Occasionally
- 41-100 lbs Occasionally
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Work Environment
Work will take place in a busy gaming environment with multiple distractions, with frequent work in areas deemed “sensitive”. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
Skills Required
- Must be 21 years of age or older
- Two-year college degree emphasizing computer studies or an accredited technical certification such as MCITP, Network+, or A+
- Two to four years of computer experience in a networked environment
- Demonstrated competency in computer operations, technical support, and maintenance
- Support-level knowledge of Windows-based networks
- Knowledge of hardware, software applications, and Microsoft products
- Ability to provide on-call technical support for 24/7 systems
- Ability to obtain a Siletz Tribal Gaming License
- Casino resort industry experience
- MCITP, Network+, A+, or similar certification
- Must pass a pre-employment drug screen and background investigation
What We Do
Chinook Winds Casino Resort is the only oceanfront Casino Resort in Oregon, offering over 240 oceanfront rooms, a casino with numerous slot machines and table games, multiple dining options including restaurants and buffets, a golf resort, and convention center facilities.
