Job Title: Information Technology Specialist
Department: Information Technology
Location: Ukiah, CA
Status: One (1) Full-Time, Non-Exempt
Hours: 40 hours per week
Salary: $24.44 - $29.48 per hour (DOE) / Additional Differentials Must Qualify
Open Date: September 18, 2026
Close Date: Open until filled
Pay Differentials Offered (must qualify through testing or verification):
Language Translation - Bi-cultural Spanish: $1.00 per hour
Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
Bimodal Multilingualism - ASL Sign Language: $2.00 per hour
We’re looking for a skilled, service-minded individual who is as comfortable updating systems and troubleshooting software issues as they are reconciling systems and managing essential clerical tasks. This is a unique opportunity for someone who enjoys a balanced role, being approximately 50% technical support and 50% administrative/clerical work.
About the Role
The IT Specialist plays a key part in ensuring the smooth operation and security of our agency’s technology infrastructure. You’ll be working alongside two full-time technicians who focus on hands-on technical tasks, while your role bridges the gap between support, coordination, and administration.
You will:
- Install, configure, and update software and hardware across our systems.
- Serve as a primary point of contact for IT support, helping staff resolve technical issues efficiently through our internal helpdesk system, Freshworks.
- Document technical problems and resolutions to maintain accurate records and elevate recurring issues or trends.
- Collaborate with both internal team members and external vendors to ensure project timelines, updates, and service agreements are on track.
- Conduct regular system maintenance in our internal systems, including Microsoft 365.
- Create, manage, and distribute data-driven reports that help guide decision-making and continuous improvement across the department.
- Assist with administrative and clerical functions, including department purchasing and financial processes, organizing training sessions, tracking asset inventory, and preparing documentation for audits or budget planning
What We’re Looking For
We’re seeking a candidate with a well-rounded background who is comfortable toggling between tech and admin duties without missing a beat.
The right person will have:
- At least one year of IT support experience in a professional setting.
- A working knowledge of computer hardware, software, and networking systems.
- Strong troubleshooting skills and the ability to communicate technical information clearly to non-technical users
- Experience managing documentation, organizing digital files, and updating systems. A proactive mindset and the ability to prioritize tasks in a dynamic environment.
Bonus Points If You Have:
- Familiarity with ticketing/helpdesk systems and automation tools.
- Experience in an administrative support or hybrid tech/clerical role.
- Comfort conducting staff training or writing user guides.
- A customer service mindset with a focus on efficiency and follow-through.
Conditions of Employment:
- May work across all agency programs as needed.
- Occasional flexible work schedule required to meet individual client needs.
- Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
- Must pass a clear background check with DOJ, CACI, FBI, CCL.
- CPR and First Aid Certified.
- TB Exam and Physical at the time of employment.
Driving Requirement:
This position requires the use of a personal vehicle for business purposes and on-call rotation.
Other Requirements:
Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.
Training Provided:
RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings
Benefits: Comprehensive benefits package available.
To Apply:
Please visit our website at Redwood Community Services to apply or learn more about our values and services.
Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.
Skills Required
- At least one year of professional IT support experience
- Working knowledge of computer hardware, software, and networking systems
- Strong troubleshooting skills and ability to explain technical information clearly to non-technical users
- Experience managing documentation, organizing digital files, and updating systems
- Valid California driver's license
- Current auto insurance meeting agency requirements
- Clean DMV record with no more than three points
- Successful DOJ, CACI, FBI, and CCL background checks
- CPR and First Aid certification
- TB examination and physical at employment
- Familiarity with ticketing or helpdesk systems and automation tools
- Administrative support or hybrid technical/clerical experience
- Experience conducting staff training or writing user guides
What We Do
Redwood Community Services, Inc. is a non-profit family services agency serving Lake, Mendocino, and Humboldt Counties. It provides a comprehensive continuum of care, including foster care, mental health services, substance use disorder treatment, housing services, and crisis support. The organization's mission is to empower communities for long-term success, helping children, youth, and adults realize their personal goals and connect with their community.
