Information Technology Manager

Hi, we’re HUB! 

We are a leading North American insurance brokerage that provides employee benefits, business, and personal insurance products and services. Throughout our network we have more than 530+ offices and proudly ranked 5th among the world’s largest insurance brokers with offices in USA, Canada, and Puerto Rico. In HUB Puerto Rico, we are the top broker on the island with more than 128 employees. We offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. When you partner with us, you’re at the center of a vast network of risk, insurance and employee benefits specialists. 

We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.  

The Opportunity 

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

The IT Manager at HUB PR will be a highly skilled strategic leader for all technology projects and initiatives aimed at optimizing our systems. This role involves maximizing system efficiency with a strong sense of urgency, attention to detail, and a customer-oriented approach that are essential to meet our service standards. Understanding the insurance industry will complement the robust technical expertise and the ability to translate complex technical concepts into practical business solutions.  

A day in the life… 

• Develop and execute the IT strategy aligned with the company's business objectives. 

• Identify opportunities to leverage technology to drive growth, improve efficiency, and enhance customer experience. 

• Collaborate with business leaders to understand and translate their needs into technology solutions. 

• Lead the implementation of new technologies and systems. 

• Collaborate with corporate initiatives to implement HUB IT tools. 

• Develop and execute change management strategies to ensure successful adoption of new service management practices. 

• Collaborate alongside the VP of Operations on existing workflows in order to implement effective solutions to optimize operational efficiency and customer satisfaction. 

• Gather and analyze data to inform improvement strategies. 

• Collaborate with cross-functional teams to facilitate changes and monitor outcomes. 

• Conduct post-implementation reviews to assess the effectiveness of changes and identify areas for improvement. 

• Maintain comprehensive change management documentation, including change requests, impact assessments, implementation plans, and post-implementation reports. 

• Regularly report on progress and impact of improvement initiatives to VP of Operations. 

• Work with counterparts from other regions to create a cohesive and collaborative training team. 

• Support training sessions and communication strategy for staff on new processes and system updates. 

• Stay abreast of emerging technologies and industry trends to identify potential opportunities. 

What you will need for success 

• Bachelor’s degree in computer science, Information Technology, or a related field. 

• Minimum of five to seven years of experience in the field 

• Proven experience in IT management, preferably within the insurance industry. 

• Change management expertise and the ability to foster a culture of continuous improvement. 

• Excellent leadership, communication, and interpersonal skills. 

• Ability to think strategically and solve complex problems. 

• Strong project management skills and the ability to prioritize tasks. 

• Fully bilingual both English and Spanish 

What will help you stand out! 

• Power BI expertise 

• Applied Systems/ EPIC 

• Benefit Point 

We are proud to offer… 

• Health & Dental Insurance 

• 401K 

• Life Insurance 

• Birthday Date  

• Summer Fridays 

• Wellness Fridays 

• Development opportunities 

Job Details 

• Hybrid modality 

• Monday to Friday

EEO employer 

HUB International lives and promotes diversity. Diversity, equity, inclusion, and belonging are guiding principles. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.