End User Services Administrator

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).  

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Brooks is a growing, fast-paced technology leader of automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights.

We are looking for our next End User Services Administrator as we accelerate our growth journey.

WHAT YOU'LL DO:

• Troubleshoot and resolve end‑user desktop issues (hardware, software, access, security, business applications, and printers) utilizing BMC Helix Remedyforce.

• Assist with the ordering, receiving, inventory, deployment, tracking, and retirement of PC assets throughout their lifecycle.

• Coordinate and execute PC refresh and replacement initiatives for end users.

• Configure, support, and maintain printing services across multiple office locations.

• Maintain, test, troubleshoot, and support Microsoft Teams Rooms (MTR) across enterprise locations.

• Oversee and coordinate AV integration partners for the design, installation, and support of new and future Microsoft Teams Rooms.

• Deliver real‑time and post‑meeting Microsoft Teams Call Analytics to diagnose, resolve, and prevent reported issues.

• Perform new‑hire onboarding activities, including Microsoft 365 administration, PC imaging, deployment, and peripheral configuration using Microsoft Intune.

• Provide top‑tier enterprise support for collaboration technologies and train local IT teams globally.

• Provide ad‑hoc AV support for executive meetings, Town Halls, and custom collaboration events.

• Consult on current and future AV, Microsoft Teams, and collaboration initiatives, including roadmap planning.

WHAT YOU'LL BRING:

• Bachelor’s degree in a related field or equivalent relevant work experience.

• 4–5 years of experience providing IT End User / Desktop Support in an enterprise environment.

• Hands‑on experience supporting and configuring Microsoft Teams Rooms.

• Experience working with C-Level Suite, which may require occasional off hours support.

• Experience supporting Active Directory, Azure AD / Entra ID, and Microsoft Intune.

• Proven experience troubleshooting Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

• Strong analytical and troubleshooting skills with the ability to isolate and resolve complex technical issues.

• Excellent communication skills with a highly customer‑focused mindset.

• Sound understanding of networking concepts

• Experience working within an IT service management / help desk platform.

• Prior experience in a Microsoft 365 administration role.

• Experience with Microsoft Teams Rooms Pro / Premium Management Dashboard.

• Familiarity with Microsoft Call Quality Dashboard (CQD) and report creation using Power BI.

• Experience with Logitech Rally Bar, including USB mode and Android (appliance) mode.

• Experience with Microsoft Teams Rooms on Windows and Android.

Compensation

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is also eligible for an annual discretionary bonus.

Benefits

At Brooks, we offer the following benefits for this position, subject to applicable eligibility requirements:

• Medical, Dental, Vision and Disability Insurance

• 401(k) Plan

• Exempt employees are provided company paid holidays and Flexible Vacation to enjoy personal time off and incidental sickness.

Have a question about our benefits and compensation package? Your recruiter can share more with you during the hiring process.

Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with [email protected] or call +1 (978) 262-2400 to discuss your needs.

Review EEO Law & EEO Statement.

Brooks Automation participates in E-Verify® to confirm eligibility for employment in the United States. For more details, visit www.dhs.gov/E-Verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.