The Role
Provide phone, webchat, and in-person IT support resolving hardware, software, network, and printer issues; administer Office 365 and business applications; document incidents in the help desk system; assist with office moves and computer refreshes; maintain regular attendance and lift up to 50 lbs.
Summary Generated by Built In
We are seeking a Information Technology Administrator to join our team! This position will resolve computer-related issues for our clients.
General responsibilities include:
- Provide phone, webchat, and in-person support to end users on a variety of Information Technology related issues and requests
- Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems
- Document and track the details of the problem, both status and resolution, within the companies help desk tracking application
- Communicate with the user while working the problem and ensures successful and timely completion of the problem
- Provide assistance with office moves, computer refreshes on an as-needed basis
- Administer Office 365 user accounts and business applications
- Complete service requests, fully documenting each step of the troubleshooting process
- Regular and reliable attendance
- Must be able to lift up to 50 lbs. unassisted
Requirements
Required Skills/Experience:
- High school degree required. In addition, 1 to 3 years related experience and/or training in an IT support environment
- Must have experience with Microsoft Windows 8/10
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Experience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus)
- Experience and ability to support Apple iOS phone and tablets
Desired Skills:
- Microsoft Office 365, Azure, Terminal Services/Virtual Desktop
- A+ and/or MCICT, MCITP, MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers)
Benefits
- Competitive salary
- Exposure to advanced technology platform(s)
- Benefits Package (after 90 days)
Skills Required
- High school degree
- 1 to 3 years related experience and/or training in an IT support environment
- Experience with Microsoft Windows 8/10
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Experience with Microsoft Active Directory/Active Roles
- Experience with Microsoft Exchange
- Experience with Microsoft Lync/Skype/Teams
- Experience with Microsoft Print Services
- Experience with Microsoft Office 2013/2016/365
- Experience with Windows Defender or other anti-virus
- Experience and ability to support Apple iOS phones and tablets
- Must be able to lift up to 50 lbs unassisted
- Regular and reliable attendance
- Microsoft Azure
- Terminal Services / Virtual Desktop
- A+, MCICT, MCITP, MCP, MCDST, XP/MCP certifications
- Experience with Dell hardware (laptops, desktops, printers)
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The Company
What We Do
NOVO is an integrated technology partner for small and mid-sized businesses. They specialize in AI advisory and delivery, cybersecurity operations, regulatory compliance, cloud and Microsoft platform deployment, managed IT, and Microsoft licensing. By combining these services, NOVO helps organizations modernize their digital workplaces, enable AI solutions safely, and achieve compliance and security without the complexity of managing multiple vendors.
