This is a remote position.
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Manage the organization’s day-to-day IT operations, infrastructure, networks, cloud services, applications, and end-user technology.
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Ensure the availability, reliability, performance, security, and scalability of IT systems and services.
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Manage Microsoft 365, Entra ID, cloud platforms, enterprise applications, collaboration tools, and endpoint environments.
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Oversee IT service management, including service desk, incidents, service requests, problems, changes, assets, and service levels.
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Lead the resolution of technical issues and major incidents, ensuring timely root-cause analysis and corrective actions.
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Manage IT security controls, including identity and access management, endpoint protection, vulnerability management, monitoring, and incident response.
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Ensure appropriate backup, disaster recovery, business continuity, and IT resilience capabilities are maintained and tested.
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Lead and support IT projects, system upgrades, migrations, integrations, and technology improvement initiatives.
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Evaluate technology solutions and recommend systems, tools, and services that meet business and operational requirements.
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Manage IT vendors, service providers, software licensing, contracts, procurement, and technology assets.
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Monitor IT budgets, costs, resources, and technology utilization, identifying opportunities for efficiency and optimization.
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Develop and maintain IT policies, procedures, standards, documentation, and operational processes.
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Identify technology risks and ensure appropriate mitigation actions are implemented.
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Ensure IT systems comply with organizational policies, security requirements, and applicable regulatory standards.
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Monitor IT performance through service-level agreements, KPIs, dashboards, and operational reports.
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Identify recurring technical and operational issues and implement improvements to prevent future incidents.
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Promote automation, standardization, and efficient use of technology across the organization.
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Maintain accurate documentation of IT infrastructure, applications, systems, assets, and technology processes.
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Lead, mentor, and develop the IT team, ensuring clear responsibilities, performance objectives, and continuous skills development.
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Manage IT workload and resources to ensure operational requirements and project priorities are effectively addressed.
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Partner with HR to manage employee onboarding, offboarding, access, devices, and other technology requirements.
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Partner with Finance, Operations, Legal, and other business functions to understand requirements and deliver effective IT solutions.
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Provide technical guidance and support to management on technology decisions, risks, investments, and operational issues.
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Coordinate with external technical specialists and managed service providers when additional expertise is required.
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Provide regular reports to management on IT performance, projects, risks, service issues, costs, and technology priorities.
Requirements
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Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
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10+ years of progressive IT experience, including 3+ years in an IT management, supervisory, or senior technical role.
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Strong experience managing IT infrastructure, cloud services, networking, enterprise applications, end-user computing, and IT service delivery.
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Strong knowledge of Microsoft 365, Entra ID, Azure, and/or other major cloud platforms.
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Experience with enterprise networking, firewalls, VPNs, DNS, wireless technologies, and connectivity.
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Experience managing endpoint environments, device management, software deployment, and endpoint security.
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Practical understanding of cybersecurity, identity and access management, vulnerability management, security monitoring, and incident response.
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Experience with backup, disaster recovery, business continuity, and technology resilience.
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Proven experience managing IT projects, system implementations, migrations, upgrades, and integrations.
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Experience managing IT vendors, managed service providers, contracts, licensing, procurement, and technology assets.
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Experience managing IT budgets, forecasting costs, and identifying cost optimization opportunities.
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Experience with IT service management processes, including incident, problem, change, request, asset, and service-level management.
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Strong understanding of IT governance, risk management, security controls, and technology policies.
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Knowledge of ITIL, ISO 27001, NIST, GDPR, or other relevant frameworks is an advantage.
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Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational issues.
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Strong leadership and people-management skills with the ability to build and develop high-performing IT teams.
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Excellent communication and stakeholder-management skills, with the ability to explain technical matters clearly to non-technical stakeholders.
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Strong organizational skills with the ability to manage multiple priorities, projects, vendors, and operational requirements simultaneously.
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Ability to work independently, make sound technical decisions, and operate effectively in a fast-paced business environment.
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Relevant certifications such as ITIL, Microsoft, Azure, AWS, GCP, CompTIA, or other technology certifications are an advantage.
Skills Required
- Lead information security program and set security strategy and architecture
- Direct incident response, SIEM/SOC operations, threat hunting, and EDR investigations
- Design and enforce security controls across cloud environments (Azure, GCP)
- Define and maintain network security including NGFW, segmentation, and ZTNA
- Own identity and access management, data protection, and endpoint protection programs
- Manage security risk program, risk register, and executive/board reporting
- Build and lead security team, including hiring, coaching, and succession planning
- Own security budget, ROI analysis, and business case for security investments
- Manage audits, vendor security assessments, and regulatory due diligence
