The Role
Manages industrial and employee relations cases, including investigations, disciplinary actions, grievances, disputes, regulatory proceedings, union engagements, and collective agreement implementation. Advises HR teams and business leaders on employment law, workplace conflicts, and risk mitigation. Develops policies, tools, training, and coaching programs while monitoring workforce risks, human rights compliance, and employee experience trends.
Summary Generated by Built In
Responsibilities
- Manage end-to-end investigations, disciplinary actions, grievances, and employee disputes, ensuring fair, consistent, and legally compliant outcomes.
- Support and represent the organisation in employment-related cases involving regulatory authorities, tribunals, and external stakeholders.
- Drive compliance with industrial relations policies, procedures, employment laws, and governance standards while mitigating organisational risks.
- Partner with HR and business leaders to provide expert guidance on employee relations matters, workplace conflicts, and disciplinary decisions.
- Support union engagements, collective agreement implementation, consultations, negotiations, and proactive resolution of industrial relations issues.
- Develop tools, guidelines, and training initiatives while coaching HR teams and managers to strengthen employee relations capability across the business.
- Monitor IR trends, analyse workforce risks, support human rights compliance, and provide actionable insights to improve workplace practices and employee experience.
Requirements
- Bachelor’s Degree in Law, Human Resources or a related discipline.
- 3 to 8 years of progressive HR experience with hands-on Industrial Relations / Employee Relations experience.
- Experience coaching HR colleagues, reviewing case documentation and coordinating multiple concurrent cases is required.
- Relevant professional certification or structured training in employment law, investigations, mediation or collective bargaining is advantageous.
Skills Required
- Bachelor's degree in Law, Human Resources, or a related discipline
- 3 to 8 years of progressive HR experience
- Hands-on Industrial Relations or Employee Relations experience
- Experience coaching HR colleagues
- Experience reviewing case documentation
- Experience coordinating multiple concurrent cases
- Professional certification or structured training in employment law, investigations, mediation, or collective bargaining
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The Company
What We Do
Edgenta Mediserve Sdn Bhd provides comprehensive hospital support services (HSS) to government hospitals and healthcare institutions in Malaysia. Its core business involves the provision of clinical waste management, cleansing services, linen and laundry, and specialized facilities and biomedical engineering maintenance, aimed at ensuring safe and efficient operational management of healthcare facilities.
