Working at Freudenberg: We will wow your world!
Responsibilities:- Manage customer interactions related to service and repair orders, order confirmations, and order status updates;
- Process standard and moderately complex quotes and orders with accuracy and efficiency;
- Coordinate with suppliers by sending purchase orders and updating delivery timelines;
- Perform proactive follow-ups with customers and suppliers to ensure smooth operations;
- Collaborate with local partners and suppliers to address and resolve service-related challenges;
- Maintain and update CRM data to ensure accurate customer and order records;
- Register tickets for pre-sales and sales-related subprocesses to support internal workflows;
- Provide basic administrative support for handling customer claims;
- Serve as a back-up for colleagues during absences, ensuring continuity of service;
- Offer support to team members and contribute to a collaborative team environment;
- Prioritize tasks effectively and manage time to meet service deadlines;
- Contribute to the ongoing improvement of service processes and standards.
- Economic/Technical studies are an advantage;
- Previous experience in Customer Service and/or Sales-related fields;
- French and English for business use are mandatory;
- Computer skills related to Microsoft Office; mid-level Excel knowledge;
- SAP Knowledge or different ERP experience is mandatory;
- Open to process improvements;
- Fact-driven and strong analytical skills, detail-oriented attitude;
- Motivation and open communication style;
- Attention to detail;
- Good organizational skills and proactiveness;
- Team player;
- Customer and solution-oriented.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Business Services SRLSkills Required
- Economic or technical studies
- Previous experience in customer service or sales-related fields
- Business-level French and English
- Microsoft Office computer skills
- Intermediate Microsoft Excel knowledge
- SAP knowledge or experience with another ERP system
- Openness to process improvements
- Fact-driven approach and strong analytical skills
- Detail-oriented attitude
- Motivation and open communication style
- Good organizational skills and proactiveness
- Team-player attitude
- Customer- and solution-oriented approach
Freudenberg Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Freudenberg Group and has not been reviewed or approved by Freudenberg Group.
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Healthcare Strength — Healthcare is considered strong at many U.S. sites, with low‑cost options, HSA contributions, and on‑site clinics in some locations.
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Retirement Support — A 401(k) with company match is standard across U.S. entities, though exact match mechanics differ by business group and year.
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Leave & Time Off Breadth — Paid time off is often described as good, with some locations offering generous holiday schedules.
Freudenberg Group Insights
What We Do
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products. Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action. In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion. Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg. Visit and follow us at www.freudenberg.com https://www.instagram.com/freudenberg.group/ www.youtube.com/FreudenbergGroup www.facebook.com/freudenberggroup *** Netiquette *** We look forward to receiving your comments and posts. On behalf of all users, we ask for constructive contributions, mutual respect, courtesy and tolerance. All contributions will be checked and we reserve the right to delete contributions. This applies in particular to unlawful content, incorrect statements, advertising for third parties, spam or slander. In addition, we reserve the right to remove comments that are otherwise inappropriate or incorrect. Contributions made by external users do not necessarily reflect Freudenberg’s opinion. Please find our data protect information here: https://www.freudenberg.com/fileadmin/downloads/english/2020-11_DataProtectionInformation_SocialMedia_EN.pdf
