India - Port Manager-JNPT (Internal Only)

Who we are?

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Location: JNPT

Contract type: Permanent 

Main Purpose of Job:

Direct reporting to the India Country Manager. This role is primarily responsible for all Marine (including Cruise, Government service & offshore) / Liner husbandry, Vessel Operations & Crew Logistics at all West India Ports and any additional responsibilities as may be deemed necessary by management. Communications and coordination with the principals will be monitored by this role for all West Coast India locations that he will oversee. To act as the focal co-ordinator for Western India supporting Country Manager India and the Operations Manager South Asia with required information. To maintain port information of all West Coast ports as assigned. Cover liner service husbandry functions for Hapag Lloyd as needed and be a backup working closely with the Country Manager India and the East Coast India Coordinator. Ensuring all operational matters receive a prompt response and to ensure timely advance preparations. Needs to keep in contact with all LPA’s and keep himself abreast of the Immigration, Customs, Port rules and regulations. On a periodic basis, revisit ISS locally set SOP’s in case of any alignment required. Inchcape QHSSE requirement maintained and implemented at West Coast India.

Scope of Role

• Head the Mumbai Marine Team on all Vessel Oversight of all ports in Gujarat, Daman & Diu, Maharashtra, Goa, Karnataka, Kerala, and Lakshadweep henceforth called “WCI Ports”
• Coordination of all vessel’s operation & crew logistics at all WCI Assist where necessary with Hapag Lloyd liner husbandry functions. Oversight of monthly KPI reports and weekly intelligence reports to submit to Intelligence team and Country Manager – India.
• Supervision and guidance of junior staff and training them in the Inchcape
• Ensuring all QMS & QHSSE standards are being followed in the execution of all operational activities, Attend QHSSE Coordination Committee meetings and contribute significantly.
• Jointly with the location teams regularly update the relevant QHSSE documents and save on location Marine Shared folders.

• Utilise Optic LPA system and Optic as per Standard Operating Procedures
• Oversight to ensure accurate and effective operational and commercial information flow into Optic LPA & Optic system.
• Complete all LMS Training (including Mandatory training) on timely
• All Open Jobs / CAR’s for locations to be promptly closed
• Vendor management to be overseen and handled
• Develop and maintain a good relationship with Senior Port / Customs / Immigration.
  Duties and Responsibilities:
  Co-ordination, Supervision and Monitoring:
  Supervision and monitoring all Operation and Documentation activities on day to day basis and to ensure all processes are carried out in a timely and professional manner based on the Company’s objectives, overseeing all documentations and assignments and to ensure appropriate documentations / clearances are done
  
  
• Formulate guidelines to implement right shipping practices & procedures for the team and align local SOP as needed.
• Ensure compliance to customs regulation & tariff for import / export and marine/cruise statutory
• Oversee submission of shipping documents to port & customs, payment of Light
• Ensure LPA’s adherence to principal’s
• Follow-up for invoices from Port and local vendors so as to avoid delays in closing
• Check Invoices received / log and update Optic LPA and upload to the Optic LPA jobs
• Monitor activities and make changes where necessary which will add
• Evaluate information /results and choose the best solution to solve
• Monitor Documentation agent’s performance
  Marine Operations:
• Discuss important matters that come up in berthing meetings with Port LPA’s for
• Oversee declaration of all vessels and advance planning for berthing and requested
• Oversee communications with all concerned parties, including Terminal/ Shippers and
• Oversee communications with Master/ Principals on Pre- arrival requirements
• Vessel inward outward clearance
• Oversee crew logistics arrangements and take corrective actions where
• Oversee vessel requirements, delivery of spares, repairs, supply, medical assistance, survey
• Supervising vessel operations and providing additional support to the WCI team as
• Oversee and ensure that Vessel /owners updated on local procedures prior
• Coordinating with the principles for DA Queries and with DAC team when
• Keeping self-abreast of all WCI procedures and
• Ensuring prefund against PDA prior vessel arrival for SPOT calls and from HUB customers/principals as and when required.
• Emails to be responded within 30 minutes of receipt. Each location must provide Market intelligence report, Vessel line up, for Clipper data, LNG, Fertilizer Sugar, Cruise updates in India and any report being requested by Commercial /Intelligence team. Target 100% adherence.
• India West coast must be 100% QHSSE compliant and ready at any given time. All CAR’s (audit / customer escalations, including old open CAR and OFI’s) needs to be closed within 10 days of CAR being raised. Maintain performance dash boards for your coast locations
• All appointments (including CLS & HUB) opened in Optic LPA & Optic LPA must be updated by LPA with ATA and Vessel E-Mail within 24hrs of Subsequently ATS to be updated. This is to be enforced strictly and oversight maintained by you.
• ATA /ATS & Vessel Email Address to be updated in Optic LPA with 24hrs of
• Oversight on obtaining Income Tax Clearances/ filing returns for
• Complete Freight tax documentation jobs know how until Final tax
• All advance fund request for port charges or vendors should indicate the estimated revenue to be generated. This role is to ensure these are done properly and reflect the correct line items.
• Oversight that all appointments to be closed to CE with 48 hours of ATS, and DA to be closed within 20 days of ATS. Follow-up for outstanding for locations.
• Oversee that Trade notices / Circulars & Tariff changes from Port, Customs, DG Shipping, Immigration must be stored on the location common drive and on Location Q-share Escalate any matters of concern to the Country Manager.
  Safety, Quality and Environment: 
  Ensure strict compliance to all relevant safety, quality, and environmental procedures in accordance with ISS Quality Management System and ISS Health and Safety Environment policies and procedures to deliver highest quality services to the customers.
  Customer Service Excellence:
  Identify, understand, and meet internal customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future.
  Data Integrity and Quality:
  Supervising the integrity, accuracy and timely updates and application of system such as FIS to meet thePrincipals’ requirements and KPI’s within company set parameters
  
• Ensure QHSSE policy is followed without any deviation and achieve Clean Internal Audit reports for WCI.
• Ensure 100% accuracy by LPA’s for all WCI locations in data input in Optic LPA and
• Ensure Marine KPI’s are maintained & QHSE documents and location audit files kept updated.
  Vendor Management:
  Periodic review, evaluation, costing, initial assessment and renegotiation of vendor terms and conditions keeping in view current market trends, competition, and business gains with the purpose of verification of supplier’s product. Catalogue information to ensure all third-party providers are complying with ISS standards in delivery of high-quality services thus meeting and exceeding customer satisfaction goals.
  Reporting:
  Monthly preparation and submission of Operational reports as required to the Country Manager to provide updates of performance and any irregularities and to ensure monthly submission of other operation, commercial and quality assurance reports.
  Teamwork
  Keep colleagues and Operations leadership team updated of progress made with discharge and loading operations for the purpose of advising them promptly of any operational problems which may arise and to enable them to troubleshoot with sufficient lead time.
  Marine related operations:
  Oversee the handling of crew changes / Meet & Greet / Marine services of full call & OPA, Offshore services, Government Services, Cruise services and Documentation calls.
  Corporate Compliance:
  Ensuring 100% corporate compliance and ethics policies in all activities. Any concerns to be immediately escalated to the country manager.
  Knowledge
  
• Graduate level required.
• PG Dip / MBA in Shipping/Logistics field is desirable.
• Relevant Marine Services and or Port operations experience in the WCI Area.
• Experience of office management and interfacing with external service providers
• Understanding of Quality / Compliance & HSSE regulations
  Skills
• Ability to lead large teams locally and remotely with the ability to adjust communication style for different situations and cultures.
  
• Strong verbal and written communication skills
• Planning and Delivery skills.
• Comfortable in working in a fast-paced environment where each day brings new challenges.
• Competent user of full Microsoft Office package including Word, Excel, and Outlook.
  Experience
• 15+ years of experience in Port operations, Marine and Ship Ops.
  
• Effective team player experienced in facilitating collaboration and change
• Proven ability to manage vessel full calls in India effectively and the ability to achieve seamless operational success.

QHSSE – Health, Safety, Security and Environment (Mandatory requirements) 

• Championing appropriate health, safety, security, and environment (HSSE) risk assessments become part of the company culture.
• Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System for
• Responsible for ensuring that clear, appropriate, and timely communication channels are put in place to report and manage QHSSE risk

Compliance and Ethics Commitment

I will ensure that I read, understand, and comply with the Inchcape Code of Business Conduct and Ethics, and all Inchcape Compliance policies. I commit to avoiding any activity that might lead to, or suggest, a breach of these policies. If there is an element of doubt, I will seek clarification. The term ‘Compliance’ covers all legislation, rules, and codes in which the company must adhere to. I commit to speaking up if I become aware of any misconduct within Inchcape.

I confirm that I will complete any training in relation to Compliance and Ethics and I will continually support and demonstrate the principals laid out in the ISS Code of Business Conduct and Ethics.

I understand that a breach of Company policies, a failure to carry out necessary training, or a failure to speak up, may lead to disciplinary action being taken.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:
 
A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
 
•    A retirement savings plan
•    Life assurance
•    Holiday
•    Competitive salary
•    Employee Assistance Programme
•    Career development and progression opportunities
•    Values Award celebration events

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

#LI-DNI