Scope of Services
The Contractor shall provide professional services to support the .ai domain ecosystem acting as the primary on-island resource for operational and stakeholder engagement.
- Liaison & Stakeholder Management:
- Serve as the primary operational point of contact for the GOA .ai team and coordinate with Identity Digital's Customer Support and/or Technical Support Manager as necessary to complete deliverables.
- Manage all written and verbal inquiries from GOA, .ai registrars, and local Anguillian registrants.
- Provide weekly status reports to (or ad-hoc) the GOA team to report on TLD progress, registry health, and project milestones.
- Communication & Public Relations Support
- Provide on-the-ground support to Identity Digital's PR and Communication specialists. Required as needed to ensure that escalations are handled timely and appropriately.
- Draft, review, and coordinate communications between Identity Digital, GOA, and external stakeholders.
- Deliver technical demonstrations and presentations to external stakeholders (in-person or via web conferencing). Responsible for the preparation of the presentations.
- Technical Documentation & Reporting
- Develop and maintain business and technical requirement documents to satisfy GOA and RSP objectives.
- Prepare a variety of materials (e.g., reports, memos, letters, procedures, manuals, etc.) to document activities, provide written references, and convey information within deadlines and ensure accuracy. Review in advance with management to answer questions and incorporate feedback as needed.
- Participate in incident post-mortems and technical reviews to ensure service continuity.
Service Location & Schedule
- Location: Deliverables under this SOW require in-person stakeholder engagement in Anguilla. Contractor shall maintain a physical presence in Anguilla sufficient to fulfill the scope of services.
- Availability: The Contractor shall ensure deliverables are coordinated with the GOA's operating schedule and with the Identity Digital Team.
- Travel: Domestic and international travel may be required to support Identity Digital initiatives.
Qualifications & Requirements
To successfully execute this SOW, the Contractor shall maintain:
- Technical Proficiency: A minimum of 3 years in technical/customer support, ideally within the DNS or Domain Registry industry.
- Education: Bachelor's degree in a relevant field (e.g., Information Technology, Business, Communications, Public Administration) or equivalent professional experience.
- Local Expertise: Proven experience navigating Anguillian government agencies or ministries is preferred.
- Professionalism: High-level verbal and written communication skills with a focus on detail-oriented technical competence. The Contractor shall demonstrate a track record of meeting project deadlines and maintaining stakeholder relationships.
Compliance & Authorization
- Legal: The Contractor must be legally authorized to work in Anguilla and have all permits, licenses, and authorizations necessary to function as a contractor.
- Ethics: Services must be performed in alignment with all applicable anti-discrimination and equal opportunity laws, as well as Identity Digital's Equal Opportunity and non-discrimination policies and training.
Compensation
- Compensation starts at USD 3,484 / XCD 9,408 per month, paid monthly under a Statement of Work. Total contract value will be defined in the SOW based on duration
The Contractor will be an independent contractor and not an employee, agent, joint venturer, or partner of Identity Digital. The Contractor retains sole discretion over the manner and means of performing the services, provided that deliverables meet the specifications set forth herein. The Contractor is free to perform services for other clients during the term of this engagement, provided no such clients are direct competitors of Identity Digital.
Skills Required
- Minimum 3 years technical/customer support experience
- Experience within DNS or Domain Registry industry
- Bachelor's degree in a relevant field or equivalent professional experience
- Proven experience navigating Anguillian government agencies or ministries
- High-level verbal and written communication skills; detail-oriented technical competence; track record meeting deadlines and maintaining stakeholder relationships
- Legally authorized to work in Anguilla with all required permits, licenses, and authorizations
- Maintain a physical on-island presence in Anguilla sufficient to fulfill the scope of services
What the Team is Saying
Identity Digital Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as comprehensive, with day-one medical, dental, and vision plus disability and life insurance, alongside mental-health/EAP resources and a wellness platform. The breadth extends to options like FSAs, pet insurance, and abortion-travel benefits.
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Parental & Family Support — Parental leave is notably generous—20 weeks paid for primary caregivers and 12 weeks for secondary, complemented by family medical leave and an onsite Mother’s Room. These provisions make family support a standout element of the package.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% of base salary, with eligibility described as starting on day one. Financial protection is further supported by company-paid life and disability insurance.
Identity Digital Insights
What We Do
Our Mission: Create a world where everyone has an authentic digital identity. Identity Digital is an internet infrastructure company that makes sure web addresses work seamlessly. If we do our job right, we are invisible to the user. We have the world’s largest portfolio of nearly 300 TLDs like .info, .pro, .world, which lets people and businesses build, market, and own their digital identities using meaningful words on both sides of the dot. In addition to TLDs, Identity Digital is a best-in-class registry service provider (RSP) that supports more than 28 million domains. This means that we help organizations maintain business continuity, reduce risk and avoid reputational challenges with state-of-the-art AI and ML capabilities. Moreover, Identity Digital is a leader in the domain industry, helping expand the number and variety of digital identities to its customers and users around the world in a secure, stable, and reliable manner. Our technology and business practices are built on sustainable practices, inclusive governance initiatives and environmentally friendly practices. Our mission is to evolve the future of authentic digital identities for forward-thinking businesses and people everywhere. Beyond our registry services, we help customers discover, register, support, and use high-quality domain names with name.com, an Identity Digital-owned registrar.
Why Work With Us
We have an environment that allows everyone to explore their role from every angle. If you are looking to grow your career while being a part of a stable, successful, and growing technology company, Identity Digital is a great place to work!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
One of our values is "Growth Mindset", so in the spirit of that we are continuing to evolve our workplace policy.
