The Role
Investigates and responds to malware, ransomware, and other cyber incidents for MDR customers. Performs forensic analysis, containment, documentation, threat analysis, and technical reporting across endpoint and network environments. Communicates with customers, supports remediation, identifies attacker tactics, and collaborates with detection engineering, threat hunting, SophosLabs, and MDR operations teams to improve detection and response quality.
Summary Generated by Built In
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Sophos is seeking an experienced Incident Response Analyst to support Managed Detection and Response (MDR) customers within the Critical Incident Response Unit (CIRU).
As an Incident Response Analyst 3, you will lead the investigative stream of active cyber incidents, performing advanced forensic, analytical, and containment tasks across diverse customer environments. You will operate with moderate autonomy, serve primarily in an Incident Responder role, and support Advisors by validating findings, shaping investigative direction, and preparing technical context for customer communication. This role acts as a bridge between junior responders and senior analysts, ensuring technical accuracy, investigative consistency, and high quality documentation throughout the engagement.
What you will do
- Utilize Sophos technologies to investigate, contain, and respond to cyber incidents
- Conduct analysis of cyber incidents for malware, ransomware, and other common attack types
- Maintain accurate and detailed documentation for analysis performed during cyber incidents
- Recognize and codify attacker tools, tactics, and procedures that can be applied to current and future investigations and tooling
- Provide clear and concise communication to MDR customers during cyber incidents
- Work closely with internal SophosLabs, Detection Engineering, and Threat Hunting teams to continuously expand and improve detection logic
- Work closely with Sophos MDR Operations teams in providing response, remediation guidance, and excellent customer service
- Assist in creating accurate and detailed technical incident reports as a post-incident deliverable for MDR customers and MSPs
What you will bring
- 3+ years of experience conducting cyber security investigations in a methodical manner and investigating threats
- Knowledge of incident response toolsets, methodologies, and techniques
- Experience creating technical documentation and technical reports
- Ability to work under high-pressure situations, when response time matters, to disrupt adversary activity
- Network and endpoint (macOS, Linux, Windows) investigation experience; IDS, IPS, EDR, and basic malware analysis
- Basic understanding of at least one of the following: OSQuery, SQL, and KQL
- Knowledge of frameworks such as MITRE Attack and Cyber Kill Chain
- Ability to work some weekends and holidays
- Experience with Windows and Linux command and script interpreters
- Cyber security certifications (GCIH, CompTIA Sec+, eJPT, etc.)
- Experience with incident response investigations, handling malware, and performing response actions to contain and/or neutralize threats
- Experience calling customers and providing excellent customer service
Essential:
Desired:
#LI-Remote
#B1
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Skills Required
- 3+ years of experience conducting cybersecurity investigations and investigating threats
- Knowledge of incident response toolsets, methodologies, and techniques
- Experience creating technical documentation and technical reports
- Ability to work under high-pressure situations when response time matters
- Network and endpoint investigation experience across macOS, Linux, and Windows
- Experience with IDS, IPS, EDR, and basic malware analysis
- Basic understanding of OSQuery, SQL, or KQL
- Knowledge of MITRE ATT&CK and Cyber Kill Chain frameworks
- Ability to work some weekends and holidays
- Experience with Windows and Linux command and script interpreters
- Cybersecurity certification such as GCIH, CompTIA Security+, or eJPT
- Experience with incident response investigations, malware handling, and response actions to contain or neutralize threats
- Experience communicating with customers and providing excellent customer service
Sophos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sophos and has not been reviewed or approved by Sophos.
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Leave & Time Off Breadth — Time away is positioned as broad, with company-wide wellness days plus dedicated learning days and paid volunteer time.
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Parental & Family Support — Family-related leave appears more comprehensive than baseline offerings, including paid parental leave, caregiver leave, and extended bereavement leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through always-available assistance resources and a Calm subscription, suggesting a lifestyle-oriented benefits approach.
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The Company
What We Do
Cybersecurity Evolved. As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.
