- Essential Duties and Responsibilities:
- Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment.
- Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
- Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
- Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
- Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
- Vendor Management: Experience coordinating with external delivery vendors, under tight SLAs.
- Education and/or Work Experience Requirements:
- Experience in managing Data center enterprise incidents.(facility, noc, soc)
- Associate’s degree in IT, or equivalent experience. 2-5 years in IT Ops.
- Bachelor’s degree in Information Systems, or Computer Science. 2-5 years SOC/IR experience..
- Knowledge, Skills & Abilities:
- Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.
- Strong analytical, troubleshooting, and decision-making skills under pressure.
- Excellent written and verbal communication, including technical documentation.
Salary Range
$59,812.00 - $94,440.00 USD (Salary)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
Skills Required
- At least 2 years of experience in a command center, service center, or similar 24x7 operations center environment
- Experience responding to UPS, emergency generator, and PDU failures
- Experience handling cooling loops, chillers, and CRAC units during thermal emergencies
- Hands-on experience triaging real-time alerts from BMS and DCIM tools
- Experience following and executing EOP and MOP documents
- Experience coordinating with external delivery vendors under tight SLAs
- Experience managing enterprise data center incidents across facility, NOC, and SOC environments
- Associate's degree in IT or equivalent experience
- 2-5 years of IT operations experience
- Bachelor's degree in Information Systems or Computer Science
- 2-5 years of SOC or incident response experience
- Hands-on experience with Incident.io, Grafana, Ring, JIRA, Teleport, and Confluence
- Strong analytical, troubleshooting, and decision-making skills under pressure
- Excellent written and verbal communication and technical documentation skills
Astreya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Astreya and has not been reviewed or approved by Astreya.
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Healthcare Strength — Health coverage includes multiple medical plan options plus dental and vision, complemented by FSAs, an EAP, disability and life insurance, and wellness programs. Feedback suggests these offerings provide solid core protection across many roles.
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Wellbeing & Lifestyle Benefits — Client-site amenities at some large tech campuses can add non-cash value such as meals or on-site perks that enhance the day-to-day experience. Wellness Days and access to learning resources and tuition reimbursement further support overall wellbeing.
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Flexible Benefits — Choice among medical plan types and tax-advantaged accounts enables some customization to individual needs. Some roles also offer remote or flexible work, adding practical flexibility to the total package.
Astreya Insights
What We Do
Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Innovation teams bring best-in-class technology and tools to bear for our clients.
