About this opportunity:
Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role.
What you will do:- Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience.- Collect comprehensive Root Cause Analysis data to facilitate post-event investigations.- Act as the primary orchestrator of Ericsson internal management communication.- Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events.- Coordinate seamless transition of responsibilities among technical and management teams during emergencies.- Play an active role in refining Emergency Handling and Problem Management processes.- Validate the security considerations of remote connections and customer documentation through constant user access verification.- Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information.
The skills you bring:- Change and Improvement Management.- Data Analysis.- Customer Success.- Negotiation.- Machine Learning.- Service Delivery Models and Strategy.- Emergency handling.- Knowledge Transfer and Reuse.- Knowledge Sharing and Collaboration Skills.- Coaching and Mentoring.- Performance management / controlling.- Emergency Recovery skills.- EBP (Ericsson Business Process and Finance Processes).- Ericsson Portfolio.
Skills Required
- Lead and facilitate service recovery and emergency response
- Conduct Root Cause Analysis and collect post-event investigative data
- Orchestrate internal management communications during incidents
- Initiate and manage escalations; act as Crisis Manager
- Coordinate transitions between technical and management teams during emergencies
- Refine Emergency Handling and Problem Management processes
- Validate security considerations of remote connections and perform user access verification
- Change and Improvement Management
- Data Analysis
- Customer Success and Service Delivery strategy
- Negotiation skills
- Knowledge Transfer, Reuse, Sharing and Collaboration skills
- Coaching and Mentoring
- Performance management / controlling
- Familiarity with Ericsson Business Process (EBP) and Ericsson Portfolio
- Emergency Recovery skills
- Experience or familiarity with Machine Learning (mentioned as a skill)
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
