Incident and Escalation Specialist

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Herman, Braşov, ROU
In-Office
Aerospace
The Role

Job Description:

Focus: Operational support for Major Incident Management (Interface to Augsburg).

Location: Romania (Remote/Hybrid) Focus: Major Incident and Shopfloor Support

Your Responsibilities:

  • Escalation Management: Management of critical tickets that are likely to breach the standard SLA.

  • Major Incident Support: Coordination of technical teams during total outages (Major Incidents) and management of communication channels.

  • Shopfloor Focus: Monitoring the availability of Tailored Devices in close coordination with the SM in Hamburg.

  • Stakeholder Information: Creation of Business Impact Reports during and after critical disruptions.

Your Profile:

  • Experience in incident and crisis management within a complex IT infrastructure.

  • Resilience and the ability to communicate clearly under pressure.

  • Good technical understanding of End-User-Computing and industrial IT hardware.

What we offer:

  • We offer you more than just a job: a career where you are truly valued. Alongside a competitive salary and innovative projects, you'll enjoy a comprehensive benefits package, designed for you.

  • Attractive financial package: A competitive salary and multiple bonuses (for performance, attendance, and holidays).

  • Health and relaxation: A private medical plan with Regina Maria and access to wellness at Belaqva.

  • Flexibility and comfort: A hybrid work policy and provided transportation in the Brașov area.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Aerostructures S.R.L.

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.

  • Healthcare Strength Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
  • Retirement Support Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
  • Leave & Time Off Breadth Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.

Airbus Insights

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The Company
HQ: Herndon, VA
52,655 Employees
Year Founded: 2014

What We Do

Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.

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