Incharge Business Compliance

Posted One Month Ago
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Mumbai, Maharashtra, IND
In-Office
Expert/Leader
Fintech • Payments • Financial Services
The Role
Leads governance, compliance, audit, regulatory oversight, and ecosystem engagement for digital payment products. Ensures adherence to RBI regulations, NPCI guidelines, statutory requirements, and internal frameworks. Manages audits, regulatory submissions, governance forums, dashboards, policy documentation, and closure of compliance actions. Liaises with regulators, banks, financial institutions, and payment ecosystem participants while driving automation, AI-enabled compliance monitoring, analytics, operational excellence, and customer-centric initiatives.
Summary Generated by Built In
Job Description – Incharge Business Compliance
Department: Product Standards & Compliance
Location: Mumbai

Experience: 13+ Years

Qualification: MBA / PGDM / CA / CFA / ICWA or equivalent postgraduate qualification. Relevant certifications in Compliance, Risk Management, Audit, Payments, or Governance preferred.
Role Purpose Lead product governance, compliance, audit, regulatory oversight, and ecosystem engagement for digital payment products and services.
Ensure adherence to RBI regulations, NPCI guidelines, statutory requirements, and internal governance frameworks while driving operational excellence, automation, and customer-centric initiatives.

Key Skills: Product Management, Project Management, Business Analytics, Business communication, Compliance Automation & AI Tools Key
Experience
• Thorough understanding of digital payment products, payment systems, and operational processes.
• Significant experience in Product Management, Governance, Compliance, Audit, and Regulatory Affairs. 
Experience in liaising with regulators, banks, financial institutions, and ecosystem participants.
• Exposure to automation, analytics, and governance frameworks.

Key Responsibilities

• Drive end-to-end product governance, compliance, and policy management across payment products.
• Draft, review, and publish procedural guidelines, circulars, operating standards, and market-facing documents.
• Manage governance forums, steering committees, and product review processes.
• Review and maintain product information, performance statistics, publications, and member communications.
• Lead internal, statutory, quality, and regulatory audits, inspections, and compliance assessments.
• Ensure adherence to RBI regulations, NPCI guidelines, statutory requirements, and internal governance frameworks.
• Monitor compliance of member banks and ecosystem participants with NPCI circulars, directives, and operating procedures.
• Liaise with RBI, DFS, UIDAI, IBA, banks, financial institutions, PSPs, TPAPs, and other ecosystem stakeholders.
• Collaborate with Product, Business, Technology, Operations, Risk, Legal, Audit, and Compliance teams on governance and compliance initiatives.
• Prepare regulatory submissions, MIS, dashboards, business analytics, Board notes, agendas, and governance reports.
• Track and ensure timely closure of audit observations, Board actions, RBI review comments, and Action Taken Reports (ATRs).
• Create and manage dashboards for governance, compliance, performance, and statistical reporting.
• Support customer-centric initiatives, including customer experience improvement and NPS programs.
• Drive implementation, operations, and governance of market-wide product initiatives and ecosystem programs.
• Drive automation, digitization, and AI-enabled initiatives for compliance monitoring, governance, reporting, and analytics.

Skills Required

  • 13+ years of relevant experience
  • MBA, PGDM, CA, CFA, ICWA, or equivalent postgraduate qualification
  • Thorough understanding of digital payment products, payment systems, and operational processes
  • Significant experience in product management, governance, compliance, audit, and regulatory affairs
  • Experience liaising with regulators, banks, financial institutions, and ecosystem participants
  • Exposure to automation, analytics, and governance frameworks
  • Relevant certifications in compliance, risk management, audit, payments, or governance
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The Company
HQ: Mumbai, Maharashtra
2,124 Employees
Year Founded: 2005

What We Do

NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address'​ as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity

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