Inbound Support Representative (EST)

Overview

The Inbound Support Representative plays a key role in reviewing and processing web-based customer activity while delivering excellent support to both internal teams and external customers. This role is part of the SWIFT (Support Web Internal Fax Team), which ensures accuracy and efficiency in new account setup and order processing.

Work Schedule: Candidates for the role should be located on the East Coast (Eastern Time Zones) or be willing to work 8:00 AM - 4:30 PM EST.

Key Responsibilities

• Review and process new account registrations and orders submitted online

• Handle inbound calls and emails from customers, vendors, and internal teams regarding account status, pending orders, and web registrations

• Maintain accurate tracking in spreadsheets to meet processing deadlines

• Attend manufacturer training sessions

• Participate in special projects and performs other duties as required

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.

• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Qualifications

Experience:

• Prior administrative or data entry experience

• Customer service experience

• Dental or medical background is a plus

Specialized Knowledge and Skills:

• Strong attention to detail and organizational skills

• Ability to multitask and prioritize effectively

• Comfortable handling inbound calls and professional email communication

• Proficiency in Microsoft Office (Excel, Word, Outlook)

• Ability to type 30-40 WPM and learn applicable systems such as AS400, Salesforce, Siebel, etc.

• Bilingual is a plus

Physical Activities:

This position will be working in an office environment, utilizing typical office equipment.

Compensation:

The posted range for this position is $32,636 - $50,993 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

• Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.