Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
The Core Automation team envisions a future where AI-powered operations lead to seamless, delightful experiences for customers and maximum value for shareholders. Towards this vision, our strategy is to 1) start with automating two key areas with Agentic AI: Customer Support and Compliance, 2) incorporate learnings from this automation experience and build primitives and orchestration solutions that allow us to scale and 3) scale across a variety of domains enabling AI to enhance every part of customer experience and internal processes.
It’s day 1 for us. We’re laser focused on automating customer support and compliance processes today. This is not just focused on driving efficiencies by automating manual processes, but reimagining what processes and systems must look like in a fully AI driven automated world, and then bring that vision to reality working across cross functional teams to offer a delightful customer experience, improving compliance posture and delivering outsized shareholder value.
What you’ll be doing (ie. job duties):
- Design and implement Agentic AI systems that power Coinbase’s customer support experience and compliance processes
- Design a platform (primitives, orchestration platform, tools, etc.) that would allow other domains to quickly leverage Agentic AI to automate their processes
- Interact with stakeholders in many different organizations that build Coinbase products or are responsible for financial operations
- Participate in shaping of the strategy and execution path of Coinbase Platform
- Manage individual projects priorities, deadlines and deliverables with your technical expertise
- Mentor and train other team members on design techniques and coding standards
- Write high quality, well tested code to meet the needs of your customers
What we look for in you (ie. job requirements):
- 12 + years of experience in backend software engineering using Golang or similar languages
- Experience getting LLM based application to production
- Proven track record of delivering impactful solutions that power significant customer flows and processes
- You’ve experience in architecting and developing solutions to ambiguous problems with significant impact
- Strong technical knowledge of building distributed systems that process massive scale
- Solid communication skills and ability to communicate to stakeholders with various technical and non-technical backgrounds
- Relentless drive to set and perseverance to achieve ambitious goals
- Passion for building an open financial system that brings the world together
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality."
Nice to haves:
- Experience with LLM and Agentic AI. Measuring and improving LLMs’ grounding to a given corpus and experience reducing hallucinations is a big plus.
- Experience in the customer support, compliance or financial crimes domains
- Experience having made build/buy decisions
Job #: P72990
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
- Application Limit: Candidates may submit a maximum of 4 applications per 30-day period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
- AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.
Skills Required
- 12+ years of experience in backend software engineering using Golang or similar languages
- Experience getting LLM based application to production
- Proven track record of delivering impactful solutions that power significant customer flows and processes
- Experience in architecting and developing solutions to ambiguous problems with significant impact
- Strong technical knowledge of building distributed systems that process massive scale
- Solid communication skills and ability to communicate to stakeholders with various technical and non-technical backgrounds
- Relentless drive to set and perseverance to achieve ambitious goals
- Passion for building an open financial system that brings the world together
What the Team is Saying
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Coinbase Compensation & Benefits Highlights
How does Coinbase ensure its pay and bonus plans are competitive?
Coinbase uses a market-driven, pay-for-performance approach to keep pay and bonus plans competitive. Coinbase regularly benchmarks roles against leading technology and fintech companies using external market data and reviews its compensation programs on a recurring basis to ensure salary, bonus, and equity remain aligned with the broader market and business goals. Annual bonus and equity programs are tied to both company results and individual impact, so when Coinbase and its people perform, total rewards reflect that performance.
Coinbase Insights
What We Do
Crypto creates economic freedom by ensuring that people can participate fairly in the economy, and Coinbase (NASDAQ: COIN) is on a mission to increase economic freedom for more than 1 billion people. We’re updating the century-old financial system by providing a trusted platform that makes it easy for people and institutions to engage with crypto assets, including trading, staking, safekeeping, spending, and fast, free global transfers. We also provide critical infrastructure for onchain activity and support builders who share our vision that onchain is the new online. And together with the crypto community, we advocate for responsible rules to make the benefits of crypto available around the world.
Why Work With Us
We have the opportunity to accelerate the pace of innovation in the world by building an open financial system. Our vision is to create more economic freedom in the world, to help people control their own wealth, start companies, have financial privacy, and participate in the global economy. And to get us there, we focus, build and move as a team.
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Employees work remotely.
Coinbase is remote-first, which enables us to innovate, build and move quickly. Our teams are able to work effectively from around the globe with time for in-person offsites and team meetups to enhance collaboration and connection.
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