Inbound Sales Representative, SME & Growth

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SME's) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

You will be managing a portfolio of SME leads who want to sign up to our platform. Your responsibilities will include developing processes, identifying customer segments, and enhancing our product experience. You will also collaborate with internal departments to optimize technology, workflows, client onboarding, compliance procedures, and provide data to our Growth team.

This role is based in Austin, Texas. 

Responsibilities:

• Manage the inbound sales process for SME customers from initial contact through product demonstration, account closing, and product orientation

• Be an expert across Airwallex's product offerings and how specific products can resolve customers pain points

• Create a strong first impression to our customers and prospects by providing them with a world-class experience and product expertise

• Achieve monthly targets of closed new business

• Engage in customer conversations, understanding what their needs are and how we can help their business scale

• Focus on great customer experience, resolving incoming inquiries in a timely manner to ensure a great customer experience

• Work across diverse global offices and different team functions

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 1+ years of experience in business development or sales with closing responsibilities

• Bachelor's degree

• Demonstrated interpersonal skills and cross-team collaboration abilities

• Track record of accountability in meeting revenue targets

• Effective communication skills for client engagement and problem-solving

• Ability to organize and prioritize pipeline management tasks

Preferred qualifications:

• At least 1 year of experience in sales at a fintech company

• Sales experience with usage-based products rather than contract-based selling

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.