Description and Requirements
Inbound Sales Rep ($20/hr + Commission!)
Training: First 2 weeks are M-F from 9 - 5:30pm EDT.
Shift Details: 10 - 6:30pm EDT or 12:30 - 9pm EDT, M-F,
REQUIRED: work one weekend a month on a rotating schedule. (with two days off that week to compensate)
Start Date: 4/15/24
Role Value Proposition:
MetLife's Pet Team Inside Sales Representative will work directly with pet parents to provide solutions for their pet insurance needs in a call center environment. He or she will manage and optimize inbound calls as well as other leads to increase policy sales. The Sales Agent will work to improve customer retention by problem solving, educating, and providing a WOW! experience for their customer.
Key Responsibilities:

• Manage inbound email, chat and phone inquiries from pet parents for the purpose of selling pet insurance policies.
• Manage time and other resources to ensure sales goals are met consistently.
• Handle all interactions promptly and effectively to minimize wait times.
• Build rapport with potential customers to reinforce the value of MetLife's Pet brand and our pet insurance products.
• Build strong knowledge of products and services offered.

Essential Business Experience and Technical Skills:
Required:

• High school diploma or GED
• 2 plus years sales experience
• Proven attendance reliability.
• Flexible schedule requirements, with the ability to work evenings and weekends.
• Property and Casualty insurance license prior to hire (with the ability to obtain all 50 States as a condition of employment)

Preferred:

• Proven sales success within an inbound service environment, preferably a direct sales environment.
• Insurance industry sales experience
• Service industry and/or Contact Center experience
• Ability to operate in a fast-pace, multi-tasking environment with deadlines.
• Strong written, verbal, interpersonal, and phone communication skills.
• Excellent tracking, follow-up, negotiating, and relationship building skills.
• Demonstrated ability to consistently overcome objections.
• Articulate, professional, and possesses a strong quality sales mindset with attention to detail.
• Strong computer background using MS Word, Excel, and Internet.

The wage range for applicants for this position is a base of $20/hr. The role is eligible for incentive compensation under the sales incentive plan for your position. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.