ABOUT THIS POSITION
We are looking for a Market Development Representative who will partner with sales and marketing stakeholders in a high-volume, lead management environment. This position is responsible for attaining activity-based metrics and qualifying new business to meet sales goals as well as improving the quality and quantity of our Account/Contact information. The ideal candidate will work diligently to qualify/disqualify leads, meet/exceed response times while providing consistent follow-up, and maintain attention to detail when working within our leads universe.WHAT YOU'LL DO
- Convert Leads into Contacts, Accounts, and Opportunities
- Keep up with daily activity such as handling inbound calls, creating decision-maker contacts, and BANT qualification of inquiries
- Maintain best practices for finding, updating, and communicating accurate Account and Contact information to be used for prospecting and targeting efforts
- Support sales team in prospecting efforts by strengthening data quality within Waystar’s sales database
- Maintain an in-depth knowledge and understanding of Waystar solutions; understand and identify opportunities for prospects/clients
- All other duties and responsibilities as assigned
WHAT YOU'LL NEED
- You live our values with a positive attitude and respect for others
- Self-motivated, results-oriented individual with strong leadership, interpersonal and presentation skills
- Problem resolution skills, strong initiative and ability to create and improve processes
- Ability to self-manage projects and follow-through to completion
- Ability to thrive in a fast-paced, ambitious environment
- Ability to learn technical aspects of Waystar solutions
- You’re comfortable in a fast-paced environment, enjoy working cross-functionally, want to leave a stamp on the organization, and are the type of person who gets things done
- You have excellent written and verbal communication skills, with proficiency in Microsoft Office and PowerPoint
- You are detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies
- You are highly organized with the ability to prioritize and execute many concurrent tasks
- Bachelor's degree or equivalent experience in business, marketing, or sales
- Excellent organization with strong business acumen who takes the initiative and can work independently or within a team to achieve established goals
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- Convert leads into contacts, accounts, and opportunities (lead qualification)
- Handle inbound calls and meet/exceed response time expectations
- BANT qualification of inquiries
- Maintain and update accurate account and contact information in sales database
- Support sales prospecting efforts and strengthen data quality
- Ability to learn technical aspects of Waystar solutions
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office and PowerPoint
- Detail-oriented with ability to rapidly learn new concepts and technologies
- Highly organized with ability to prioritize and execute multiple tasks
- Self-motivated, results-oriented with strong interpersonal and presentation skills
- Bachelor's degree or equivalent experience in business, marketing, or sales
Waystar Compensation & Benefits Highlights
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Healthcare Strength — Company materials describe multiple medical plan options with HSA contributions and access to mental‑health resources; dental and vision coverage are included.
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Leave & Time Off Breadth — Offerings include generous PTO, paid holidays, volunteer time off, and paid parental leave for maternity, paternity, and adoption.
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Retirement Support — A 401(k) plan with company matching is available and highlighted across public benefit descriptions.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI, generative AI, and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence. The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems. The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue. At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions, inspire action, and promote outstanding performance. We are dedicated to providing a diverse, inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
