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Growth Marketing Agency focused on ecommerce, advertising, PR and creative solutions.
The Role
Answer inbound calls and inquiries for e-commerce, marketing, and PR services. Assist with order tracking, returns, refunds, and account questions. Document interactions in CRM, escalate complex issues, collaborate with internal teams, and meet customer service metrics.
Summary Generated by Built In
Inbound Caller - STERRY Limited
Location: Remote
Job Type: Full-time
Join a dynamic growth marketing agency where precision meets creativity
At STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance.
The Role
We are looking for a proactive and customer-focused Inbound Customer Support Representative to manage incoming calls and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism.
What You'll Do
Send your resume and a short cover letter via our Jazz HR portal. Only shortlisted candidates will be contacted.
STERRY Limited is an equal opportunity employer.
Location: Remote
Job Type: Full-time
Join a dynamic growth marketing agency where precision meets creativity
At STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance.
The Role
We are looking for a proactive and customer-focused Inbound Customer Support Representative to manage incoming calls and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism.
What You'll Do
- Answer inbound calls from customers, clients, and business partners in a professional and friendly manner.
- Respond to inquiries related to products, online orders, deliveries, marketing campaigns, and company services.
- Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries.
- Handle client inquiries regarding marketing or PR services and direct them to the appropriate team when needed.
- Accurately document customer interactions and maintain up-to-date records in the CRM system.
- Resolve customer concerns promptly or escalate complex issues to the appropriate department.
- Collaborate with the E-commerce, Marketing, PR, and Operations teams to ensure timely issue resolution.
- Meet customer service performance metrics, including response time, call quality, and customer satisfaction.
- Education: Bachelor’s degree in Communications, Business, or related field is a plus— but what truly matters is what you can build. A standout portfolio or equivalent hands-on experience is just as valued.
- At least 2 years of customer service, call center, e-commerce, or client support experience is preferred.
- Excellent verbal and written English communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Comfortable using CRM systems, order management platforms, and basic office software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Willingness to work flexible schedules when required.
- Experience supporting e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, or similar).
- Familiarity with digital marketing, public relations, or client services is a plus.
- Strong attention to detail and organizational skills.
- Customer-first mindset with a positive and professional attitude.
- Ability to build rapport with customers and clients while maintaining professionalism.
Send your resume and a short cover letter via our Jazz HR portal. Only shortlisted candidates will be contacted.
STERRY Limited is an equal opportunity employer.
Skills Required
- At least 2 years of customer service, call center, e-commerce, or client support experience
- Excellent verbal and written English communication skills
- Strong problem-solving and conflict-resolution abilities
- Experience using CRM systems
- Experience with order management platforms
- Proficient with basic office software (e.g., Microsoft Office)
- Ability to multitask and work efficiently in a fast-paced environment
- Willingness to work flexible schedules when required
- Experience supporting e-commerce platforms (Shopify, WooCommerce, Amazon)
- Familiarity with digital marketing, public relations, or client services
- Strong attention to detail and organizational skills
- Customer-first mindset with positive and professional attitude
- Ability to build rapport with customers and clients while maintaining professionalism
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The Company
What We Do
STERRY is a Growth Marketing Agency focused on Crowdfunding, Advertising, PR & Creatives Solutions. Since inception, we've helped our clients raise $100M+ USD in direct trackable revenue through online channels such as crowdfunding or e-commerce. We work seamlessly to push through client’s limitations and think not just about the client’s brand, e-commerce, and marketing. Everything we do is directly translatable into online revenue.
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