“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Scope of Position
Ensure timely and accurate invoicing of all import (air and ocean) shipments, while providing exceptional customer service within the Import Accounting Department.
Major Duties and Responsibilities
CUSTOMER SERVICE
- 100% Customer Satisfaction, 100% of the time
- Respond to phone messages within 2 hours and e-mails by end of the day
- Good oral and written communication
- Attention to detail is key
- Escalate to your supervisor and/or manager if needed
- Communicate any delay to your customer immediately
- Learn how to read your customers next move – how do we become more proactive vs reactive?
- Ensure all customers standard operating procedures are followed and updated in the Customer SOP
OPERATIONS SUPPORT
- Invoice all Import accounts within assigned KPIs per their tariff or spot quotes
- Monitor clients credit limits to ensure approvals are received prior to billing or delivering shipments.
- Posting all settlements with our overseas offices.
- Manage free domicile billings.
- Ensure rate schedules are updated with assigned charges that should be billed on each invoice.
- Manage payables of our service providers to ensure all additional accessorial charges are billed timely.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Batch invoices to send out to customers daily.
SELF-DEVELOPMENT
- Meet company standards of 52 hours of training per year per employee
CULTURE & POLICIES
- Maintain a neat, clean, organized, and professional work area - both at your desk and in your department as a whole.
- Exemplify Expeditors Culture – Everyday
- Follow company policies and procedures without exception
- Arrive to work on time every day
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Strong attention to detail.
- Good computer skills (Excel, Word).
- Fluent in English.
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely
- Proactive and strong organizational skills
- Strong attention to detail
- Good computer skills, including Microsoft Excel and Microsoft Word
- Fluent in English
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
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What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
