Implementations Specialist

Posted 15 Hours Ago
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Rio de Janeiro
Fintech • Software
Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.
The Role
Implementations Specialist at Carta responsible for on-boarding clients onto the Carta software, managing client data, training clients, and improving the on-boarding process. Requires proficiency in Excel, CRMs, project management skills, and familiarity with Private Equity and Capitalization.
Summary Generated by Built In
The Company You’ll Join

Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.

For more information about our offices and culture, check out our Carta careers page.

The Problems You’ll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As an implementations specialist, you will become an equity expert and use that knowledge to implement our clients onto the Carta software, setting them up for long-term success. You will work to:

  • Establish strong customer relationships and inspire long-term loyalty by providing a high quality and timely on-boarding process as the first service provider post-sale
  • Migrate and maintain the quality of clients Data to Carta’s Onboarding Spreadsheet in Excel
  • Coordinate and manage inputs needed from both the clients and their law firms
  • Train clients on how to use Carta Software: You feel comfortable working with data, business systems, and developing training content for our customers.
  • Continuously look for ways to improve the efficiency and effectiveness of the on-boarding process
  • Work closely with product, engineering and our internal implementations leaders to improve the experience for our customers

The Team You’ll Work With

Carta is looking for an Implementation Specialist to join our Rio SMB/MM Team as part of our larger Delivery team. Our Delivery team members have grown to become some of the strongest contributors in our company due to their thorough understanding of our software, customers, and the business value we deliver. Ideal candidates will have a strong passion for financial services, building customer relationships, project delivery, and analytical problem solving.

About You:

  • You are proficient in Excel and have experience with CRMs (Preferably: Salesforce)
  • You are eager to learn or have experience working with: Mixmax, Talkdesk, and Guru
  • You have strong project management and organization skills - must be able to manage multiple on-boardings (40+) at a time
  • You are familiar or will become familiar with Private Equity and Capitalization
  • You have great people skills and a high degree of empathy
  • You have the ability to work cross-functionally with teams 
  • You embrace change and constantly seek ways to better your process and your team
  • You possess a helpful and professional attitude and can exhibit diplomacy, tact, and poise under pressure when working through customer issues
  • *Knowledge of finance and accounting is a plus
  • *Experience working at a high-growth software company is a plus

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. 

Interested in data privacy? Check out our policies on Privacy and CA Candidate Privacy. Please note that all official communications from us will come from an @carta.com domain.

 

Top Skills

Excel
The Company
HQ: San Francisco, CA
1,902 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.

Carta has been included on the Fortune Best Large Workplaces in Financial Services and Insurance list, Forbes’ list of the World's Best Cloud Companies, Fast Company's Most Innovative list, and Inc.'s Fastest-Growing Private Companies list. For more information, visit carta.com.

Why Work With Us

Carta is a place where everyone can be the best version of themselves. We're a team of unconventional builders who's focus is to create infrastructure for innovators. Join our team and help us to create more owners.

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