The Implementations Operations Specialist will report to our Manager, Implementations Operations, and act as the liaison between the Sales and Implementation departments ensuring a smooth transition and exceptional customer experience. The objective of this position will be to assist in the management of customer orders from inception to execution.
This role is a great opportunity for someone who is customer-centric, has great attention to detail, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills.
A Day in the Life:
- Inspect, categorize, and process customer orders within the CRM
- Communicate across the organization to facilitate a smooth transition from Sales to Implementation
- Maintain transparent communication with customer stakeholders regarding project milestones and status updates
- Work closely with the Production department to ensure optimal delivery of products
- Assist in the collection of critical information and documentation required for successful order fulfillment
- Update project trackers and customer implementation plans
- Support documentation, reporting, and customer onboarding materials
Required Skills:
- Strong verbal and written communication skills
- Proficient in basic computer skills
- Attention to detail
- Strong organizational skills and ability to multitask
- Ability to drive projects to completion
- Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Ability to collaborate across departments
- Ability to work under minimal direction and take initiative on new tasks
- Ability to travel on occasion
Desired Skills:
- Knowledge of Salesforce
Education and Experience:
- Bachelor’s Degree or equivalent experience
Alertus Career Advantages:
- Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work HomeBuying Incentive
- Employee Referral Bonuses
What We Do
Alertus - Redefining Mass Notification for 20+ Years Our Mission is to enable organizations to disseminate information to help protect lives, secure assets, and maintain business continuity. OUR MISSION IS PERSONAL. We are committed to providing customizable, scalable, and cost-effective mass notification solutions because we know even a few seconds of warning can help save lives during an emergency. In 2001, an F3 tornado ripped through the University of Maryland campus. There was no warning, and two students — sisters — were killed. The tornado caused dozens of injuries and millions of dollars in damages. An idea was born to engineer a mass notification solution that can be implemented anywhere and activated quickly to help prevent another tragedy. Alertus was founded in 2002 and has focused its efforts on developing superior lifesaving notification solutions ever since. Alertus' dedicated teams of safety, security, and technology leaders are committed to continuously raising the bar for mass notification. Our technology is state of the art, with interoperable software solutions that help tie legacy systems into our next-generation audible and visual notification hardware. It's not enough for us for our customers to have our products. As their trusted partner in mass notification, we want to ensure customers are at peak readiness with the training and support they need to get critical notifications out at a push of a button. We offer pre-sales professional services, ongoing customer training, and 24/7 customer support.
