A Day in the Life:
- Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.
- Act as the day-to-day lead for customer implementations
- Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives
- Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets
- Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract
- Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions
- Analyze customer usage, develop strategies for customer improvement that align with the customer’s needs, and act on those plans to drive value independently or collaboratively with the team
- Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met
- Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth
- Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base
Required Skills:
- Ability to travel to customer sites 20-30% of the time
- Knowledge in the fundamentals of servers, software, networking, and other data center technologies
- Experience implementing and troubleshooting hardware a plus
- Demonstrated experience in system deployment
- Ability to cultivate and nurture long-lasting relationships with customers
- A genuine curiosity for new and emerging technologies
- A strategic, innovative mindset
Education and Experience:
- Bachelor’s Degree in an IT-based field or equivalent work experience
- Certifications such as A+, Network+, and PMP a plus
- 2+ years of relevant experience
Alertus Career Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work Homebuying Incentive Program
- Employee Referral Bonuses
- Flex Scheduling
Top Skills
What We Do
Alertus - Redefining Mass Notification for 20+ Years
Our Mission is to enable organizations to disseminate information to help protect lives, secure assets, and maintain business continuity.
OUR MISSION IS PERSONAL.
We are committed to providing customizable, scalable, and cost-effective mass notification solutions because we know even a few seconds of warning can help save lives during an emergency.
In 2001, an F3 tornado ripped through the University of Maryland campus. There was no warning, and two students — sisters — were killed. The tornado caused dozens of injuries and millions of dollars in damages.
An idea was born to engineer a mass notification solution that can be implemented anywhere and activated quickly to help prevent another tragedy.
Alertus was founded in 2002 and has focused its efforts on developing superior lifesaving notification solutions ever since.
Alertus' dedicated teams of safety, security, and technology leaders are committed to continuously raising the bar for mass notification. Our technology is state of the art, with interoperable software solutions that help tie legacy systems into our next-generation audible and visual notification hardware.
It's not enough for us for our customers to have our products. As their trusted partner in mass notification, we want to ensure customers are at peak readiness with the training and support they need to get critical notifications out at a push of a button. We offer pre-sales professional services, ongoing customer training, and 24/7 customer support.
