Implementation Training Specialist, EMEA

Keeper is hiring a motivated and passionate Implementation Training Specialist to join an expanding team within our B2B Support, EMEA division. Qualified candidates must permanently reside in Ireland. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the Cork, Ireland area!

Keeper’s cybersecurity software is trusted by millions of users and thousands of organisations, globally. Join one of the fastest-growing cybersecurity companies and be responsible for the fundamentals of customer training.

About Keeper

Keeper Security is transforming cybersecurity for people and organisations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Job

The Training Specialist is responsible for delivering training programs and materials aimed at educating business customers and partners on the functionalities, features, and best practices related to our Keeper services. The Training Specialist will lend a hand in designing and creating new training modules, along with ensuring that we are consistently updating to best practices. The goal is to ensure customers and partners can effectively utilize the software to drive business success.

Responsibilities

• Conduct training sessions for customers to ensure they are proficient in using our products and can maximize their benefits while tailoring training content to different audience types and skill levels.
• Help create engaging and effective training materials, including guides, videos, webinars, and other resources to facilitate learning.
• Conduct training sessions, workshops, and webinars virtually, providing guidance on software usage, customization, and optimization. Ensure interactive and participatory training sessions that encourage questions, discussions, and hands-on experience.
• Engage with customers to assess training needs, gather feedback, and continuously improve Keeper training programs and materials. Offer post-training support and follow-up sessions to address questions, provide clarifications, ensure successful adoption and gather feedback to improve the functionality and usability of our solutions.
• Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each training.
• Maintain an organized repository of training materials and resources for easy access and reference. Collaborate with internal teams to share knowledge and insights gained from training sessions, aiding in product enhancements and customer support.

Requirements

• 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
• Strong understanding of SaaS products and technologies
• Excellent communication and presentation skills
• Ability to adapt training content to varying audience needs and skill levels
• Exceptional organizational and project management skills
• Experience with Google docs and MS-office tools
• Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones

Preferred Qualifications:

• Bachelor's degree or equivalent work experience
• Experience in SaaS deployment with security software experience preferred
• Basic Salesforce experience is ideal
• Monday.com Project Management experience a plus

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)
• Above Market annual Bonuses
  Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.