Responsibilities:
• Should have end to end Install Process Knowledge
• Should be able to complete all installations with a quality score of atleast 95%
• Work with minimal supervision to customize software settings to meet customer requirements
• Validate data conversion from DMS
• Resolve issues and handle escalations during implementations with minimal help
• Implementation and documentation of current and proposed Virtual solutions.
• Apply knowledge of CDK Implementation process, policies, and escalation methodology
• Work with minimal supervision to customise software settings to meet customer requirements
• Validate data conversion from prior DMS
• Resolve issues and handle escalations during implementations with minimal help
• Successfully consults and gets trained on CDK Global solutions
• Have a complete understanding of the products trained within the assigned work stream (i.e. parts, service, accounting, sales)
• Verifies and validates predetermined setup configurations and conversion data to ensure accuracy
• Review open issues/ escalations pertaining to software incompatibilities with Team Leads/ SMEs
• Handle client go-live with minimal assistance
• Takes initiative to keep up to date and proficient on products, processes and industry standards utilising available learning resources.
• Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities
• Be adaptive to delivery methods and work with the team
• Performs other related duties as assigned
• Be available to fulfil periodic weekend work requests for business needs
• Fully compliant to all policies & procedures of the organisation
• Help scale up team member at L12
Qualifications:
• Bachelor’s degree in any discipline
• BCA
• BCOM (Computers)
• B.Sc. / B.Com / BA
• B.TECH
Equal Employment Opportunity (EEO)
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.
Non-Discrimination and Reasonable Accommodation
Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.
Skills Required
- End-to-end install/process implementation knowledge
- Ability to achieve installation quality score of at least 95%
- Experience customizing software settings to meet customer requirements
- Experience validating data conversion from prior DMS
- Ability to resolve issues and handle escalations during implementations
- Knowledge of CDK implementation process, policies, and escalation methodology
- Familiarity with parts, service, accounting, and sales product modules
- Ability to work with minimal supervision and support client go-live
- Bachelor's degree (BCA, BCom Computers, B.Sc., B.Com., BA, B.Tech)
- Availability for periodic weekend work
- Compliance with company policies and procedures
- Willingness to document implementations and virtual solutions
CDK Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CDK Global and has not been reviewed or approved by CDK Global.
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Retirement Support — A company match on employee 401(k) contributions is emphasized as a core offering within the Total Rewards package. Feedback suggests retirement benefits are a relative strength of the program.
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Leave & Time Off Breadth — Flexible paid time off through “myTime” and opportunities for volunteer time and donation matching indicate breadth in time-off options. Feedback suggests these policies add meaningful non-cash value.
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Flexible Benefits — Multiple health plan options, an Employee Assistance Program, learning support, and adoption assistance point to a configurable benefits suite. Feedback suggests the variety enables tailoring to different roles, locations, and life stages.
CDK Global Insights
What We Do
We’re Neuron at CDK Global. We use artificial intelligence and machine learning to produce predictive data insights for dealers and automakers. We’re committed to helping dealers connect and serve their customer base while growing their businesses in the way they envision. After the acquisition of Square Root on February 1st, our enterprise software, CoEFFICIENT®, is further breaking through organizational silos, uncovers each dealership's unique needs, and helps achieve business goals to improve customer experiences.
Why Work With Us
Our culture is at the core of everything we do. As we grow, we’re not only looking to hire the best and brightest, but we’re also looking for people who share our values of Own It, Stay Curious, Be Open and Create Possibilities. We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different
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